[August 26, 2014] |
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Protection 1 Launches Automated Secure Alarm Protocol (ASAP) Across its Central Station Monitoring Platform
CHICAGO --(Business Wire)--
Protection 1, the largest full-service business and home security
company in the U.S., today announced its adoption of the Central Station
Alarm Association's Automated Secure Alarm Protocol (ASAP). The ASAP
Alarm Interface is based on the ANSI/APCO/CSAA 2.101.2-2014 standard for
alarm monitoring companies to directly transmit alarm event data into
the appropriate response centers. This direct computer to computer
interface dramatically reduces alarm response times and human error by
eliminating the need for a voice call between the alarm monitoring
company and the 9-1-1 center. The interface is used for both Commercial
and Residential Alarms.
"Protection 1 is dedicated to delivering the highest level of service to
our customers," stated Donald Young, Chief Information and Operating
Officer for Protection 1. "A program like ASAP is a natural fit for our
organization. It saves valuable time for our central station operators
but more importantly it can help save lives and property. With more
entrants coming into the space and security positioned more and more as
a 'lifestyle', our commitment continues to be focused on the customer
experience with life safety at the center."
"Protection 1 has once again shown its leadership position in the
industry with the adoption of the ASAP interface," said Steve Doyle,
Executive Vice President & CEO of Central Station Alarm Association
International. "Their commitment to their customers is evident in the
investment they are making in improvng response times to alarms that
ultimately can help save lives and reduce property crimes."
In addition to adopting the ASAP Interface across its footprint,
Protection 1 also offers one of the most comprehensive Video Alarm
Verification solution in the industry, 1View. Whether you are an
individual homeowner, small to medium size business or Enterprise
Company, Protection 1 has solution to meet any needs. Video verification
of alarms allows the Central Station Operator to access live or recorded
view of the events that triggered the alarm at its customers' locations.
Not only does the video verify that an actual crime is taking place at
the premise but the potential threat level that could be present when
first responders arrive. Video verified alarms help decrease the number
of potential false alarms that emergency responders are dispatched to
but also helps provide valuable information prior to arrival to the site.
Video verified alarms have shown to increase arrest rates, deliver
improved dispatch efficiencies, increase first responders' safety and
reduce insurance losses.
"Video verified alarms have proven to be very effective in a number of
areas," said Timothy J. Whall, CEO at Protection 1. "This technology has
gained a solid hold in the Commercial space but with the improvement in
technology, lower costs and the advent of the connected home, video
verified alarms solutions can now offer our residential customers an
added layer of security."
About Protection 1
Protection 1, the largest full service business and home security
company in the U.S., provides installation, maintenance, and monitoring
of single-family home security systems, business security systems and
multifamily security systems. In keeping with the company's unwavering
focus on customer service, the automated phone attendant has been
removed, allowing customers to interact immediately with customer care
personnel. In addition, Protection 1 has introduced its Tech Tracker
service as well as same-day service in most cases.
Since 2012, the company has been recognized by leading industry
publications SDM Magazine and Security Sales and Integration as Dealer
of the Year and Installer of the Year respectively
for the company's commitment to its customers, the industry and the
communities it serves.
Protection 1 is the nation's largest provider of wholesale monitoring
services through its CMS division, and the leading provider of
multifamily security systems installation, maintenance and monitoring
through its Network Multifamily division.
Protection 1, which serves more than 1 million customers and employs
over 3,000 people in more than 70 locations across the country, has a
95.6% customer satisfaction rating and an A+ Better Business Bureau
Rating. For more information about Protection 1, visit Protection1.com
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