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Presidio Networked Solutions Is Again Recognized by Cisco as Customer Voice Portal Authorized Technology Provider
(Marketwire Via Acquire Media NewsEdge) GREENBELT, MD, March 17 / MARKET WIRE/ --
Presidio Networked Solutions, Inc., the
leading provider of professional and
managed services for IT lifecycle
solutions and a Cisco Systems Gold Partner, announced today that it has
again achieved Customer Voice Portal Authorized Technology Provider (ATP)
status from Cisco. This designation recognizes Presidio as having fulfilled
the training requirements and program prerequisites to sell, deploy and
support Cisco Unified Customer Voice Portal solutions targeted to the
contact center marketplace.
The Cisco Unified Customer Voice Portal is a high-performance solution for
enterprise-class contact centers using either the H.323 standard or Session
Initiation Protocol in a distributed or centralized fashion. The Customer
Voice Portal ATP recognizes partners for their investment in the knowledge
and personnel to deliver cost-effective, personalized voice self-service
applications and a transparent transfer of information from voice
self-service to agent-assisted service.
"Certifications like the Customer Voice Portal ATP are another aspect of
what differentiates Presidio with our customers," said Dave Hart, Chief
Technology Officer, Presidio Networked Solutions. "They provide
independent, objective evidence that the consultative approach Presidio
takes in designing and deploying advanced contact center solutions for our
customers is of the highest quality. Our customers can feel secure in the
knowledge that an engagement with Presidio will provide them the highest
level of integration and support for this highly valuable advanced
technology."
"As we move into new markets and emerging technologies, our Authorized
Technology Provider Partners are instrumental in helping our customers turn
innovative technology into a competitive advantage," said Richard McLeod,
Director of Unified Communications for Worldwide Channels at Cisco. "As a
Cisco Customer Voice Portal ATP Partner, Presidio brings a track record of
commitment to providing voice self-service applications for the contact
center market."
To qualify for the Customer Voice Portal ATP certification, Presidio had to
meet a number of requirements, from having staff that fulfill specific job
responsibilities, to achieving both the Cisco Advanced Unified
Communications Specialization and the Cisco Unified Contact Center
Enterprise ATP certification. Those requirements are designed to help a
partner maintain high levels of customer satisfaction. Partners are also
required to build a lab for development and customer-fault replication. The
lab must contain current, upgraded and maintained Cisco Unified Contact
Center Enterprise solutions, each configured for real world testing to
simulate actual end-user conditions.
About Presidio Networked Solutions, Inc.
Presidio Networked Solutions, Inc., the leading provider of advanced IT lifecycle solutions, addresses the
complete technology lifecycle -- plan, design, integrate, operate and
optimize -- for the enterprise, commercial and government markets.
Presidio's comprehensive solutions portfolio comprises unified
communications, wireless, security, storage, network infrastructure and
managed services. Holding the highest networking industry certifications
from vendor partners Cisco, IBM, Sun, EMC, NetApp, VMware and Microsoft,
Presidio Networked Solutions is well positioned to meet the growing needs
of customers migrating to advanced technologies. Presidio also offers
customers an extensive range of financing solutions, including leasing.
Presidio Networked Solutions is a trademark of Presidio, Inc. Cisco and
Cisco Systems are registered trademarks of Cisco Systems Inc. in the United
States and certain other countries. Other trade names used in this
document are acknowledged to be the properties of their respective owners.
Copyright ? 2009 Marketwire
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