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Outbound Solutions Product and Market Review 2014 - 2015(M2 PressWIRE Via Acquire Media NewsEdge) Dublin - Research and Markets (http://www.researchandmarkets.com/research/l4zzkt/2014_2015) has announced the addition of the "2014 - 2015 Outbound Solutions Product and Market Review" report to their offering. The 2014 - 2015 Outbound Solutions Product and Market Report is the most timely and complete guide to the outbound solutions market, providing an in-depth analysis of this IT sector and eight of the leading and contending outbound solution providers: Avaya, Connect First, Five9, Genesys, Interactive Intelligence, Noble Systems, Presence Technology and Unify (formerly Siemens Enterprise Communications). It is the dawn of a new era for outbound solutions. Traditional dialers are being reinvented and reinvigorated as robust omni-channel customer engagement solutions. The leading outbound solutions are now capable of executing intelligent, personalized and regulatory-compliant communications. The growing sophistication of these solutions is being driven by the complexity of today's compliance requirements and consumer demands for more streamlined online, mobile and social interactions. Following a decade of little investment and innovation, much is changing in the outbound world. Vendors are investing to evolve their solutions, enterprise demands are greater than they've been in years, and the stringent regulatory environment is driving a new round of interest in compliant solutions. Several trends are impacting the outbound sector: Report Highlights - The outbound solutions sector is in metamorphosis mode: Silo-ed dialers no longer fit the bill, and outbound solutions are evolving into full-featured, omni-channel solutions designed to deliver tremendous value, with a focus on compliance and the customer experience. - Several factors are driving innovation and adoption in the outbound market: Regulatory compliance remains one of the weightiest issues in this sector, putting pressure on companies and the vendors who supply their technology. The cloud is impacting the landscape as more companies look to move solutions off-premise. Outbound communications and alerts - proactive customer care - are becoming increasingly accepted by consumers, and are beginning to be viewed as integral to a well-developed customer experience strategy. - The market is expected to grow modestly over the next several years: As of December 31, 2013, there were 3,193,235 outbound solution seats being used by 14,357 customers on a worldwide basis. It is predicted that the outbound solutions market will grow by 5% in 2014 and 2015, 5.5% in 2016 and 2017, and 5% in 2018. - Before investing in an outbound solution, buyers should research other users' experiences: It is advised buyers to consider other users' experiences when looking to implement a new or upgraded outbound dialing solution. To facilitate that process, the publisher has conducted an independent survey that measures end-user satisfaction with vendors, products, services, support, training and innovation. Key Topics Covered: 1. Executive Summary 2. Introduction 3. Consulting Research Methodology 4. Outbound Dialer Service Delivery Models 5. Outbound Solutions' Functional Building Blocks 6. Outbound Dialer Trends and Challenges 7. Market Innovation 8. Outbound Maturity Model and Market Evolution 9. Analytics-Empowered Engagement 10. Outbound and Dialing Regulations 11. Outbound in the World of Omni-Channel Contact Centers 12. Market Activity Analysis 13. Outbound Competitive Landscape 14. Outbound Vendors and Solutions 15. Outbound Product Analysis 16. Core Functionality 17. Detailed Functional and Technical Summary 18. Implementation Analysis 19. Outbound Solutions? Benefits and Return on Investment 20. Outbound Dialer Vendor Satisfaction Analysis 21. Pricing 22. Company Reports For more information visit http://www.researchandmarkets.com/research/l4zzkt/2014_2015 CONTACT: Research and Markets, Laura Wood, Senior Manager. [email protected] Fax from USA: 646-607-1907 Fax from rest of the world: +353-1-481-1716 Sector: Call Centres (http://www.researchandmarkets.com/categories.asp?cat_id=133&campaign_id=l4zzkt) . (c) 2014 M2 COMMUNICATIONS |