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OAISYS and DMG Consulting Collaborate to Help Contact Centers Address PCI Security Concerns
TEMPE, AZ, Feb 15, 2012 (MARKETWIRE via COMTEX) --
OAISYS(R), a leader in business call recording and contact center
management solutions, today announced the publication of a white
paper titled, "Payment Card Industry Data Security Standards
(PCI-DSS) Guide for Contact Center Managers," in partnership with
noted industry leader DMG Consulting LLC.
The guide provides an overview of PCI policies governing financial
transactions using credit and debit cards around the world, how those
regulations apply to contact centers, "dos" and "don'ts" involving
data storage and management, as well as a range of other issues.
Since PCI-DSS touches multiple operations and processes in contact
centers, the guide addresses the overlapping issues in clear and
concise language to give contact center managers a central starting
point to examine their compliance needs. Among the issues reviewed
are:
-- An introduction to PCI-DSS
-- Requirements for violation notifications
-- PCI-DSS legal force and status
-- Methods for standard adherence
-- Review of the most applicable standards for contact centers
-- Protecting cardholder data
-- Standard application for remote workers
"While our primary area of focus is call recording and interaction
management, our software commonly becomes part of a much bigger
solution ecosystem, especially within a contact center setting," said
Brian Spencer, president of OAISYS. "PCI-DSS impacts many aspects of
a contact center's operations beyond just call recording and
documentation storage, and DMG Consulting is a highly regarded expert
firm in all areas of contact center management. The guide provides
tremendously useful information to those businesses affected by the
PCI standard, and we are very pleased to make this resource more
widely accessible to that audience."
"PCI-DSS compliance is essential for any organization concerned with
protecting the safety of their customers' personal payment card
information," said Donna Fluss, president of DMG Consulting. "This
guide explains key PCI-DSS compliance considerations in a very
practical and straightforward manner, and can help with implementing
a strategy that protects an organization and its customers from the
liabilities and potential costs associated with card data theft."
The guide can be downloaded here.
About OAISYS:
OAISYS(R) (www.oaisys.com) is a leading developer of
call recording and contact center management solutions for a wide
range of organizations, from small- to medium-sized businesses to
multi-site large enterprises. The OAISYS voice documentation and
interaction management solutions help companies within a variety of
industries -- including healthcare, automotive dealerships, financial
services, and the public sector -- attract and retain customers by
digitally capturing phone-based interactions for simple retrieval,
playback and management. Compatible with leading business
communications system providers, including Avaya, Mitel, ShoreTel and
Toshiba, as well as SIP-based communications services, OAISYS Tracer
and Talkument applications help companies improve risk management,
quality assurance, customer retention, dispute resolution, regulatory
compliance requirements and other critical business concerns. OAISYS
is headquartered in Tempe, Ariz. OAISYS Limited is located in
Cambridge, England.
About DMG Consulting LLC
DMG Consulting LLC is an advisory and
consulting firm specializing in contact centers and real-time
analytics. We are a strategic advisor to end users and vendors, large
and small, and the financial community. Our mission is to help our
clients build world-class contact centers by leveraging technology,
process and people. We assist management in optimizing the
performance of their contact centers by increasing operational
efficiency, providing an outstanding customer experience, enhancing
loyalty and increasing sales and profits. We also help vendors
develop products and services that deliver differentiated innovation
and benefits that meet end users' current and future needs.
DMG Consulting is the leading provider of industry research for many
segments of the contact center market, including: Quality
Management/Liability Recording, Speech Analytics, Performance
Management, Surveying/Feedback, Workforce Management, Contact Center
Outsourcing, Hosted Contact Center Infrastructure Solutions,
Interactive Voice Response Systems, Unified Communications and
Outbound Dialing Solutions. For more information, visit
http://www.dmgconsult.com/.
Image Available: http://www2.marketwire.com/mw/frame_mw?attachid=1886595
OAISYS PR Contacts:
Teri Sawyer
T&Co.
714-536-8407
Email Contact
Roland Murphy
OAISYS
888-496-9040, ext. 1020
Email Contact
SOURCE: OAISYS
http://www2.marketwire.com/mw/emailprcntct?id=7A544CC29B09AE60
http://www2.marketwire.com/mw/emailprcntct?id=388FD5B784B11B64
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