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NICE Systems Ltd.: NICE Expands its Market Leading Interaction
Analytics Platform with Packaged Business Solutions to Revolutionize
How Organizations Improve Performance
(M2 PressWIRE Via Acquire Media NewsEdge)
RDATE:20082008
Ra'anana, Israel -- NICE Systems Ltd. (NASDAQ: NICE), a leading global
provider of advanced solutions that enable organizations to extract
Insight from Interactions to drive performance today announced the
availability of its Interaction Analytics Packaged Business Solutions
offering to help organizations improve business performance and
operational efficiency.
Michael Maoz, Research Vice President at leading analyst firm, Gartner
Inc., commented, "A package of tailored business solutions that is
based on analytics is essential if an enterprise is to retain
customers. Namely, an understanding of the customer's intentions and
analyzing the customer experience are often ignored as part of many CRM
initiatives, but they cannot be avoided. Understanding and managing the
customer's intentions, expectations and experience is the next
generation in CRM. And providing such a package is a key element of
achieving this goal."
The new NICE Interaction Analytics packaged business solutions provide
organizations with an innovative approach and quick turnaround in
tackling some of their most pressing business issues. These solutions
offer highly valuable integration with the organization's existing
business processes where organizations can automatically analyze
customer interactions and perform root cause analysis identifying
potential problems as well as deriving immediate insight into potential
resolutions. The new business packages constitute end-to-end,
out-of-the-box solutions that include comprehensive reports,
dashboards, and workflows, that enable rapid deployment and provide an
accelerated return on investment.
The first packages to be introduced by NICE are First Call Resolution
Optimization, Average Handle Time Reduction, Decreasing Churn, and
Improving Customer Satisfaction.
"We are excited to announce the availability of our new packaged
solutions to our customers. The packages are based on extensive
in-market field work with tier-1 global companies that have been using
our Interaction Analytics solution to solve critical business
challenges with great success," said Barak Eilam, President,
Interaction Analytics.
About NICE Systems
NICE Systems (NASDAQ: NICE) is the leading provider of Insight from
Interactions solutions and value-added services, powered by the
convergence of advanced analyticsof unstructured multimedia content
and transactional data - from telephony, web, email, radio, video, and
other data sources. NICE's solutions address the needs of the
enterprise and security markets, enabling organizations to operate in
an insightful and proactive manner, and take immediate action to
improve business and operational performance and ensure safety and
security. NICE has over 24,000 customers in more than 135 countries,
including over 85 of the Fortune 100 companies. More information is
available at http://www.nice.com.
Trademark Note: 360deg View, Alpha, ACTIMIZE, Actimize logo, Customer
Feedback, Dispatcher Assessment, Encorder, eNiceLink, Executive
Connect, Executive Insight, FAST, FAST alpha Blue, FAST alpha Silver,
FAST Video Security, Freedom, Freedom Connect, IEX, Interaction Capture
Unit, Insight from Interactions, Investigator, Last Message Replay,
Mirra, My Universe, NICE, NICE logo, NICE Analyzer, NiceCall, NiceCall
Focus, NiceCLS, NICE Inform, NICE Learning, NiceLog, NICE Perform,
NiceScreen, NICE SmartCenter, NICE Storage Center, NiceTrack,
NiceUniverse, NiceUniverse Compact, NiceVision, NiceVision Alto,
NiceVision Analytics, NiceVision ControlCenter, NiceVision Digital,
NiceVision Harmony, NiceVision Mobile, NiceVision Net, NiceVision
NVSAT, NiceVision Pro, Performix, Playback Organizer, Renaissance,
Scenario Replay, ScreenSense, Tienna, TotalNet, TotalView, Universe,
Wordnet are trademarks and/or registered trademarks of NICE Systems
Ltd. All other trademarks are the property of their respective owners.
This press release contains forward-looking statements as that term is
defined in the Private Securities Litigation Reform Act of 1995. Such
statements are based on the current expectations of the management of
NICE Systems Ltd. (the Company) only, and are subject to a number of
risk factors and uncertainties, including but not limited to changes in
technology and market requirements, decline in demand for the Company's
products, inability to timely develop and introduce new technologies,
products and applications, difficulties or delays in absorbing and
integrating acquired operations, products, technologies and personnel,
loss of market share, pressure on pricing resulting from competition,
and inability to maintain certain marketing and distribution
arrangements, which could cause the actual results or performance of
the Company to differ materially from those described therein. We
undertake no obligation to update these forward-looking statements. For
a more detailed description of the risk factors and uncertainties
affecting the company, refer to the Company's reports filed from time
to time with the Securities and Exchange Commission.
CONTACT: Galit Belkind, Corporate Media, NICE
Tel: +1 877 245 7448
e-mail: galit.belkind@nice.com
Daphna Golden, Investors, NICE Systems
Tel: +1 877 245 7449
e-mail: ir@nice.com
((M2 Communications Ltd disclaims all liability for information
provided within M2 PressWIRE. Data supplied by named party/parties.
Further information on M2 PressWIRE can be obtained at
http://www.presswire.net on the world wide web. Inquiries to
info@m2.com)).
Copyright ? 2008 M2 Communications Ltd.
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