[July 12, 2012]

Nexidia Named Speech Analytics Market Winner for Sixth Consecutive Year

Nexidia, a leading provider of customer interaction analytics solutions for business transformation, today announced that Speech Technology magazine has named the company the 2012 Market Winner in Speech Analytics. This marks the sixth consecutive time the company has earned this recognition. The award will be presented during the SpeechTEK 2012 Conference at the New York Marriott Marquis August 13-15.

Established in 2007, the Market Leader Awards are determined by independent industry analysts and Speech Technology editors. Products are judged on affordability, customer satisfaction, ease-of-use, accuracy, speed, depth of functionality, company direction, and importance to current or potential customers. Speech Technology reports that Nexidia (News - Alert) has again impressed analysts "with its accuracy, depth of functionality and high customer satisfaction."

"Once again, we must honor Nexidia's excellence in achievements in the industry," said magazine Editorial Director David Myron. "Having fast, affordable and effective tools to analyze call center interactions can transform an organization's business performance and deliver far superior quality of experience to its customers. For its laser focus on ofering innovations that do exactly this, Nexidia was the clear choice for the Market Winner in this category."

According to Speech Technology, Nexidia's achievements this year were highlighted by the release of SearchGrid -- a scalable audio search infrastructure designed for integration with customers' mission-critical applications.

"Nexidia claimed a major breakthrough with its core phonetic indexing and search technology," according to Speech Technology editors. This indexing breakthrough increases search speeds by more than 300 percent while retaining complete accuracy no matter what kind of search is conducted. "These results apply equally to all types of searches, from ad hoc queries across large data sets to the structured analysis and reporting."

Nexidia positively affects the contact center market by developing technology that brings true business benefits to its customer, providing measurable results and return on investment.

Nexidia customers enjoy great success as they improve their operations, market visibility and ability to grow. Companies such as Verizon, Scotiabank, Time Warner Cable, US Cellular, Cabot Credit Management, Vonage (News - Alert), multiple BlueCross BlueShield plans, as well as leading business process outsourcers, are just a few of the organizations who utilize Nexidia to improve their business.

Nexidia continues to innovate and recently announced a series of new releases, including Interaction Analytics, Analytics OnDemand and Nexidia Capture. Nexidia developed these solutions based on market needs, delivering hosted, interaction analytics solutions that are affordable, scalable and easy to implement.

"Our customers leverage Nexidia's award-winning technologies to elevate customer experience and satisfaction to new levels," said John Willcutts, President and CEO of Nexidia. "As a result, they are delivering best-in-class services to their customers, realizing financial gains, establishing new levels of market leadership and in some cases, even garnering top industry awards."

Additional information on all the 2012 award recipients is published in the July/August issue of Speech Technology magazine and is available online at http://www.speechtechmag.com/Awards/.

About Nexidia

Nexidia provides interaction analytics solutions with patented technologies and breakthrough applications that enable companies to drive business transformation by capturing, making sense of, and using the full range of communications they have with customers. As the traditional voice of the customer expands from the contact center to include surveys, email, chats, and even social media sites, Nexidia provides software and service expertise to help companies synthesize this data into both a tactical tool for operational improvements and a catalyst for strategic business transformation. For more information, please visit http://www.nexidia.com/.

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