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New Business Growth Drives Expansion of OpenSpan Global Services
[February 26, 2015]

New Business Growth Drives Expansion of OpenSpan Global Services


OpenSpan (News - Alert) Inc. today announced the expansion of its Global Services organizations as the result of increasing new client wins and existing customer expansions. An industry pioneer in desktop automation technologies that support transformation initiatives focused on driving revenue growth, customer lifetime value and operational efficiency, this move is to deliver implementation, technical and business consulting and educational services, as well as post-implementation customer support.

"The OpenSpan Global Services team continues to grow as demand for OpenSpan automation and intelligence solutions accelerates globally," said Mick Jennings, vice president of Services for Europe, the Middle East, and Africa (EMEA). "OpenSpan offers localized consulting throughout the Americas, EMEA and Asia-Pacific. This worldwide presence gives customers access to solutions experts and seasoned technologists regardless of geography."

"The OpenSpan Global Services team has an extensive track record of helping our customers achieve success quickly and with definitive impact in terms of operational savings and revenue generation," said Eric Musser, chief executive officer for OpenSpan. "As adoption of OpenSpan technologies widens across the globe, this team plays a critical role to drive successful implementations and ongoing transaction optimization initiatives."

The OpenSpan Global Services team provides customers with a broad foundation for implementing transformation solutions, as well as building strategic success paths for each one. Transformation projects are expertly managed using the OpenSpanGlobal Services Implementation Methodology, a proprietary system designed to benchmark success metrics through all stages to realize a rapid return on their investment in OpenSpan and time-to-impact.



With an extensive career in helping global enterprises deliver technology solutions to drive operational and financial success, Bill Pritchard, vice president of Services for the Americas for OpenSpan, plays a vital role in standardizing best-in-class practices to accelerate customer onboarding and advancing transformation initiatives. "The OpenSpan Global Services team has broad expertise in helping customers achieve optimal results and tangible benefits from their OpenSpan investments," commented Pritchard. "Our methodology provides customers a definitive value realization path and enables them to benchmark success and demonstrable financial impact associated with their transformational and tactical initiatives."

For 2014, OpenSpan Global Services deployments yielded in aggregate more than $1.7 Billion in operational savings within new customer transformation projects. Within core back office business units, OpenSpan Global Services reported approximately a 24 percent productivity increase, and in customer-facing service environments, close to a 21 percent productivity increase. Additional impact areas included performance improvements associated with revenue generation, risk and compliance management and customer satisfaction.


OpenSpan serves some of the world's largest enterprises in the financial services, insurance, telecommunications and retail industries by enabling them to apply automation solutions that optimize core business processes and simplify and accelerate transaction execution. Companies using OpenSpan can extend the value of their current technology investments by creating more extensible logic that improves transaction quality and increases revenue per transaction.

About OpenSpan

OpenSpan (www.openspan.com) is an industry pioneer in desktop automation technologies that support transformation initiatives focused on driving revenue growth, customer lifetime value and operational efficiency. The company's solutions are optimizing billions of transactions within contact center, back office and critical process business units in organizations throughout the world. OpenSpan technology enables companies to leverage an iterative approach to improving processes, automating work and creating efficiencies that minimize costs and boost profits. For more information, visit www.openspan.com.


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