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Neocase Software Client, International Decision Systems, Inc., Honored at IQPC's 10th Annual Call Center Week for "Best Use of Leveraging Technology for Efficiency and Automation"
SAN FRANCISCO, CA, Jul 06, 2009 (MARKETWIRE via COMTEX) --
International Decision Systems, Inc., a global market leader in
software and solutions for equipment finance, was named first
runner-up for the 2009 IQPC Call Center Excellence Award in the
category of "Best Use of Leveraging Technology for Efficiency and
Automation." The award is based on the IDSI implementation of the
Neocase Customer Service solution.
Winners of the prestigious Call Center Excellence Awards were honored
on June 16th during the annual awards ceremony in conjunction with
IQPC's 10th Annual Call Center Week in Las Vegas, NV. During the
ceremony, distinguished leaders in call centers and customer service
came together to honor companies that have demonstrated excellence in
call centers. Over 400 people watched as accolades were given to top
performers in each category.
The entry by International Decision Systems was based on their recent
implementation of Neocase CS. Implemented in a Software-as-a-Service
model, Neocase was able to replace IDSI's legacy system in a short
period of time, and to deliver seamless migration to the new
platform. The new implementation provided International Decision
Systems with a superior self service portal for its customers, and a
sophisticated case management system for its customer support team.
The award is based on first-year results from a Neocase
implementation that went live in June of 2008. The impressive
first-year achievements include a measured increase in customer
satisfaction, a 25% decrease in overall case backlog, and over a 10%
increase in service level achievement.
Neocase CS is a unique customer service and support solution that
lowers service costs, improves customer satisfaction, and enhances
service levels. With Business Process Management and Business
Intelligence functionality, organizations can analyze, create,
implement, monitor, and further increase customer satisfaction and
business workflows to dramatically boost service efficiency and
effectiveness.
Doug Schick, Director of Customer Support at IDSI, states:
"International Decision Systems is extremely honored that our
implementation of Neocase CS for our global customer support
operations has been recognized as first runner-up for this
prestigious award." He adds, "As evidenced with this award, our
solution has empowered us to significantly increase the efficiency of
our global customer support and has helped us to analyze, streamline
and automate key business processes with Neocase's business process
management and business intelligence functionality."
"Speaking on behalf of the entire Neocase Software team, we are very
proud that Doug Schick and his team at International Decision Systems
were recognized for their excellence in customer service as First
Runner-Up for the IQPC Call Center Excellence Award," states Julien
Dahan, President and CEO of Neocase Software. He adds, "IDSI and its
Neocase CS implementation, honored for 'Best Use of Leveraging
Technology for Efficiency and Automation,' continue to reinforce the
success our customers have achieved with Neocase solutions. Our
solutions, combining superior case management, business process
management, SLA management, and business intelligence functionality,
lead the way in providing the most innovative set of features and
benefits for shared services contact centers and customer support
operations in the market."
About Neocase Software, Inc.
Neocase Software, Inc. is a leading provider of customer service
solutions for shared service centers and customer support operations.
Neocase empowers large global corporations to manage and optimize
their shared service and support operations performance and processes
through its uniquely adaptive and award-winning customer service
technology platform. Neocase Software solutions include Neocase HR
for Human Capital Resource Management, Neocase CS for Customer
Service, Neocase CRM for Customer Relationship Management, and
Neocase FR for Financial Resolution. All solutions can be deployed
on-premise or on-demand. With more than 200 clients worldwide,
representative customers include: Air France, Renault-Nissan,
L'Oreal, Brinks, Callidus Software, International Decision Systems,
Inc. and CUNA Mutual Group. For additional information, visit
www.neocasesoftware.com.
About International Decision Systems, Inc.
International Decision Systems, Inc. is a leading provider of
software and solutions for the equipment finance market. For over 30
years, the company has offered integrated solutions from origination
through disposition and asset management, supported by an ongoing
research and development effort unrivaled in the market space.
Customers include approximately 50% of the largest leasing companies
in the United States, and an increasing number of the largest global
players. In addition to offering powerful, flexible software,
International Decision Systems provides the industry experience and
expertise to assure successful, complete solutions. Headquartered in
Minneapolis, MN, the company also has offices in the United Kingdom,
India, Singapore and Australia. For additional information, visit
www.idsgrp.com.
About IQPC
International Quality and Productivity Center (www.iqpc.com) provides
millions of business executives with tailored practical conferences,
keeping them up-to-date with industry trends, technological
developments and the regulatory landscape.
Press Relations Contact:
Joerg Koehler
Director of Global Marketing
Neocase Software, Inc.
55 Hawthorne Street
Suite 610
San Francisco, CA 94105
415-978-5159
Email Contact
SOURCE: Neocase Software, Inc.
http://www2.marketwire.com/mw/emailprcntct?id=CC6F3A62573F24B5
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