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NASDAQNEWS: Has added Nice Systems Ltd. to their watch list
(M2 PressWIRE Via Thomson Dialog NewsEdge)
RDATE:28032008
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Nice Systems Ltd. was down less than $0.40 on below average volume mid
day trading.
Thursday, March 27, 2008- NICE Systems Ltd., a leading global provider
of advanced solutions that enable organizations to extract Insight from
Interactions to drive performance, today announced that Thailand's
leading and only fully-integrated telecommunications service provider,
TRUE Corporation has selected NICE SmartCenter for its VoIP contact
centers. NICE Perform and the NICE workforce management solutions will
replace competing systems being used today. TRUE selected NICE
SmartCenter to leverage the synergies of the NICE solutions, to improve
customer service, dispute resolution capabilities, and operational
efficiency.
TRUE Corporation is Thailand's leading and only fully-integrated
provider of telecommunications services, with more than 10,000
employees, and operates five core businesses, including: mobile,
business, online business, pay-TV, digital commerce, and digital
content. TRUE's contact centers handle over 8 million annual customer
calls covering topics such as account information inquiries, telephony
needs, and technical support requests.
With NICE SmartCenter TRUE will be able to leverage the synergies of
the NICE solutions for liability recording and workforce management to
better link its customer interactions with its planning and management
processes. The NICE solution for 100% interactions capture of inbound
and outbound calls will enable TRUE to efficiently handle and manage
information archives regarding topics such as billing, payments,
collections, and telesales. The NICE solution for workforce management
will help TRUE efficiently manage and optimize scheduling of agents.
"We are pleased that Thailand's leading telecommunications services
company has selected our comprehensive solution for improving contact
center performance at the agent, operational, and enterprise levels,"
said Doron Ben-Sira, President, NICE APAC. "This reflects a trend we
are seeing gaining more and more momentum around the world - of
companies across a variety of verticals turning to NICE to replace
competing systems - and help them achieve their strategic and
operational goals."
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