The most hated companies
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[November 22, 2009]

The most hated companies

Nov 22, 2009 (The Australian Financial Review - ABIX via COMTEX) -- Telstra, Optus and Vodafone Hutchison attract more consumer complaints than do the "big four" banks. There was a 50 per cent jump in complaints to the Telecommunications Industry Ombudsman in 2008-09, and a 54 per cent surge the previous year. Allan Asher, of the Australian Communications Consumer Action Network, says telcos use a "confusopoly" model to deliberately make their products complicated and confusing.



Publication Date: 21 November 2009 TELSTRA CORPORATION LIMITED - ASX TLS SINGTEL OPTUS PTY LTD SINGAPORE TELECOMMUNICATIONS LIMITED - ASX SGT TELECOMMUNICATIONS INDUSTRY OMBUDSMAN LIMITED AUSTRALIAN COMMUNICATIONS CONSUMER ACTION NETWORK LIMITED AUSTRALIA. DEPT OF BROADBAND, COMMUNICATIONS AND THE DIGITAL ECONOMY AUSTRALIAN COMMUNICATIONS AND MEDIA AUTHORITY

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