[September 29, 2014] |
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MIT Sloan School of Management Professor Zeynep Ton Joins Workforce Institute Radio to Provide Lessons from Her Book, "The Good Jobs Strategy"
CHELMSFORD, Mass. --(Business Wire)--
Kronos (News - Alert) Incorporated:
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What:
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Director of The
Workforce Institute at Kronos Incorporated, Joyce
Maroney, welcomes Zeynep
Ton, adjunct associate professor at MIT (News - Alert) Sloan School of
Management and author of the industry-acclaimed book "The Good
Jobs Strategy", on Workforce Institute Radio to discuss how
successful organizations like Costco, Southwest Airlines, Toyota,
Trader Joe's, and Zappos invest in employees to lower costs and
offer competitive prices while increasing profits and customer
loyalty. Podcast topics include:
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-- Ton's four key principles for a successful good jobs strategy:
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-- Offer fewer customer choices;
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-- Standardize processes while empowering employees to improve those
processes if it benefits the customer;
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-- Cross-train employees to enable better customer service, improve
productivity, and keep employees engaged;
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-- "Operate with slack" to staff at levels that helps employees hone
their skills while spending valuable time with customers.
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-- The perceived challenges that prevent organizations from
following Ton's four key principles.
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-- Advice for how organizations can determine if a good jobs
strategy is right for the business and how the four principles can
be implemented.
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When:
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Available now
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Where:
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The
Workforce Institute blog site
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Why:
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The Workforce Institute provides research and education on
critical workplace issues facing organizations around the globe.
By bringing together thought leaders, The Workforce Institute is
uniquely positioned to empower organizations with the knowledge
and information they need to manage their workforce effectively
and provide a voice for employees on important workplace issues. A
hallmark of The Workforce Institute's research is balancing the
needs and desires of diverse employee populations with the needs
of organizations. For additional information, visit www.workforceinstitute.org.
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Supporting Resources
About Kronos Incorporated
Kronos is the global leader in delivering workforce management solutions
in the cloud. Tens of thousands of organizations in more than 100
countries - including more than half of the Fortune 1000® -
use Kronos to control labor costs, minimize compliance risk, and improve
workforce productivity. Learn more about Kronos industry-specific time
and attendance, scheduling, absence management, HR and payroll, hiring,
and labor analytics applications at www.kronos.com.
Kronos: Workforce Innovation That Works™.
© 2014 Kronos Incorporated. All rights reserved. Kronos and the Kronos
logo are registered trademarks and Workforce Innovation That Works is a
trademark of Kronos Incorporated or a related company. See a complete
list of Kronos
trademarks. All other trademarks, if any, are property of their
respective owners.
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