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MetTel Wins Stevie® Awards for Customer Service Department of the Year and Front-Line Customer Professional of the YearNEW YORK, March 8, 2018 /PRNewswire/ -- MetTel, a leading communications solutions provider, announced today that it has won Stevie Awards for Customer Service Department of the Year (Telecommunications) for the fourth consecutive year. The company earned two awards this year: a team award for helping one of the nation's largest fast-food chains save $4 million annually; and an individual award for Frontline Customer Service Professional of the Year – Technology Industries -- to recognize a customer care team specialist for her leadership, quick thinking and effective management leading to a 40 percent improvement in customer care efficiency for a national healthcare provider. MetTel is joined by other Stevie Award winners in the telecommunications and technology categories including Google Fiber Inc., Nextiva, Openlink Financial, eMoney Advisor, and Mitsubishi Electric among others. "MetTel's Customer Care team continues to perform above and beyond industry standards with their exceptional, creative, and customer-first approach," said Marshall Aronow, CEO of MetTel. "Our customer service is a major differentiator for why more large enterprises are choosing MetTel for communications and digital transformation." MetTel's Customer Care Team Saves Leading Fast-Food Chain $4M This innovative solution would enable the advisor to act as an in-sourced project manager at no additional cost to the customer. Thanks to this unconventional approach, the design layout record was assured from the start, and all of the equipment, wire, conduits, boards, connections and switches – as part of MetTel's SD-WAN solution – were ordered and installed properly and efficiently during the construction process. With the client advisor onsite, the chain's location was up and running in record time, while avoiding any expensive change-order costs. This innovative customer care approach helpd the fast-food chain realize a 54 percent savings of their telecom spend within one year. Altogether, the fast-food chain has saved $4 million in hard and soft costs to date. They now have 267 stores effectively upgraded with enhanced Wi-Fi technology and 157 more locations in process of installing, de-commissioning, and reinstalling various communications lines. The chain has 2,000 locations, which will extend these benefits across the entire enterprise. MetTel's Customer Care Expert Improves Efficiencies by 40 Percent Meagan Abeltin, a New Jersey-based MetTel Customer Care specialist, led the charge and recommended policies and procedures to increase the efficiencies of the entire team, demonstrating her value as an exceptional client account manager. She was entrusted to manage MetTel's largest and most active Cloud PBX client, a leading national healthcare provider, which required supporting over 300 locations nationwide and nearly $5M in annual revenue. Overall, Meagan's proactive thinking and efforts improved the customer care team's efficiencies by 40 percent, which improved KPI's for the service delivery by 33 percent, while seeing the business grow by 107 percent and increasing the staffing by 100 percent. "We benefit from the deep commitment of MetTel leadership continually investing in our client service organization," said Mark Marshall, executive director of MetTel Customer Care. "It's a recognition that our customers are our top priority and these awards represent just two of the thousands of customer service success stories we deliver every year." The Stevie Awards for Sales & Customer Service are among the world's top honors for customer service, contact center, business development and sales professionals. The Stevie Awards organizes seven of the world's leading business awards programs, also including the prestigious American Business AwardsSM and International Business Awards®. More than 2,500 nominations from organizations of all sizes and in virtually every industry were evaluated in this year's competition. Winners were determined by the average scores of more than 150 professionals worldwide in seven specialized judging committees. About MetTel About the Stevie Awards Sponsors of the 12th annual Stevie Awards for Sales & Customer Service include HCL Financial Services, Rant & Rave, Sales Partnerships, Inc. and ValueSelling Associates, Inc. Media Contacts Michelle Van Jura View original content with multimedia:http://www.prnewswire.com/news-releases/mettel-wins-stevie-awards-for-customer-service-department-of-the-year-and-front-line-customer-professional-of-the-year-300610637.html SOURCE MetTel |