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Mediu to Showcase New Standardized Routing Application at Genesys G-Force ConferenceMediu announced today that they will showcase their latest strategic contact center application, Mediu Extensible Routing Framework™ (MERF), at the 9th annual Genesys (News - Alert) G-Force 2016 Customer Engagement Conference at the Fontainebleau Hotel in Miami Oct. 4-6. G-Force 2016 will explore and reveal the shift from managing customer interactions to experiences to relationships. Mediu's standardized routing application runs on the Genesys Orchestration Server and allows implementation of virtually any call flow, including auto-attendant menus and prompts, skill-based routing, web service integration, attached data, operational treatments for closure scenarios, queue treatments, post-call surveys, last agent routing, direct-to-extension or queue routing, and other features. "We are thrilled to officially debut MERF at G-Force alongside Genesys, a longstanding partner of Mediu," said Wade Wiant, vice president of sales and channels for Mediu. "MERF was shaped by the best practices implemented by our experienced team of consultants for our customers, and was designed to address 80 percent of common routing needs. It's already proven itself in the marketplace." One of Mediu's customers, a global technology service provider and conglomerate of web hosting companies, can attest to the benefits of MERF. Mediu consultants implemented the new routing application alongside the Genesys Customer Experience Platform, ultimately saving the company $1 million and reducing outage length from 98 hours to just over eight hours in one year. In addition to debuting MERF at G-Force, Mediu will showcase CX Enablement™, a strategic offering designed to help companies transform their customer experience, and will announce their new partnership with iTerpret. The video communications platform connects a certified on-call interpreter with a hearing-impaired or limited-language proficient individual to provide real-time video interpreting, and is now available on the Genesys AppFoundry. With "The Journey of a Lifetime" theme, G-Force 2016 explores topics such as digital transformation, customer journey management, hyper-personalization and the Internet of Things. Attendees will learn to accelerate their growth strategies across three key pillars: customer engagement, employee engagement and business optimization. For more information, visit booth B14 in the Partner Pavilion at the Fontainebleau Hotel where Mediu will showcase their contact center offerings, or visit www.mediu.com. About Mediu: Mediu, LLC is a software and professional services company focused on optimizing client value and generating improved customer experience in the customer interaction management space. As a thought leader in customer interaction channels, Mediu's best practices couple repeatable, risk-mitigated contact center software and implementations with innovation that inspires an industry. The company is based in Delaware, Ohio. For more information, visit www.mediu.com. View source version on businesswire.com: http://www.businesswire.com/news/home/20161003006074/en/ |
