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MDA National implements Nortel unified communications solution
(Telecomworldwire Via Acquire Media NewsEdge)
Australian insurance company MDA National has implemented a unified
communications solution from communications solutions provider Nortel
(NYSE:NT)(TSX:NT), including a 'virtual' contact centre that enables
the company's staff to field calls from any customer anywhere in the
country.
According to the company, MDA initially consulted Nortel and its
Platinum nPower channel partner Commander because it wanted to switch
from an old analogue phone system to IP telephony, but the project
expanded beyond voice when the company saw a wide range of business
benefits possible through Nortel's unified communications solutions.
The benefits reportedly included multimedia communications for
click-to-call audio and videoconferences among staff in different
offices, unified messaging enabling mobile staff to retrieve e-mail and
voicemails remotely, and an IP-based 'virtual' contact centre that
allows customer inquiries from any Australian city to be directed to
the most appropriate staff member, regardless of their location.
Nortel and Commander's solution for MDA National includes a range of
voice, data and contact centre products, including: Nortel
Communication Server (CS) 1000, Nortel's unified communications
platform, Nortel Multimedia Communications Server (MCS) 5100 software
for voice and video conferencing from the desktop, Nortel 1140E IP
handsets, Nortel Ethernet Routing Switch (ERS) 5520s, Nortel Call Pilot
for unified messaging and Nortel's contact centre software suite,
Contact Center 6.0, the company claims.
In addition, MDA will be upgrading to the latest version of MCS and the
CS1000 later in 2008 to introduce click-to-call video conferencing on
the desktop and a higher level of business continuity for the phone
system.
No financial details were disclosed.
((Comments on this story may be sent to tww.feedback@m2.com))
Copyright ? 2008 M2 Communications Ltd.
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