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Mark Bloom, Salesforce Customer Management Thought Leader, to Keynote 2015 ICMI Contact Center Demo & ConferenceCOLORADO SPRINGS, Colo., Oct. 1, 2015 /PRNewswire/ -- The International Customer Management Institute (ICMI) today announced Salesforce's Mark Bloom, a renowned customer service thought leader, as an additional keynote speaker for its 2015 Contact Center Demo & Conference next month. Mark will take the keynote stage to address customer management professionals and provide insight on his experiences within the space. The 2015 Contact Center Demo & Conference will take place October 19-21, 2015, at the Rio in Las Vegas, Nevada. For more information and to register, visit: icmi.com/Contact-Center-Demo-Conference. Customer Service in a Connected World - Mark Bloom, Sr. Director for Strategy and Operations for the Service Cloud at Salesforce.com Mark brought his extensive experience in customer service and support solutions to Salesforce in 2010 as a Service Expert. Mark is a thought leader in customer service and support who has worked with Salesforce Service Cloud customers of all sizes and industries - including large, complex and strategic implementations requiring deep service transformation as well as quickly moving projects for progressing companies. He has led partner practice building efforts for Service Cloud partners and worked with existing customers to resolve growth issues. Prior to his time with Salesforce he spent a decade building and leading contact center implementations globally. He brings years of finance, accounting and military experience to the table in solving today's business challenges. "Mark has a history of delivering inspiring and insightful keynotes," said Patty Caron, ICMI Event Director. "His time with Salesforce as well as within the customer management space makes him an incredible source of knowledge for our attendees and community." <>Mark joins two previously announced keynote speakers, Jon Wolske, Culture Evangelist for Zappos.com and Myra Golden, Customer Loyalty Expert for Myra Golden Media. To see the full lineup, visit: icmi.com/Contact-Center-Demo-Conference/Conference/Keynote-PresentationsBeyond Keynotes – Featured Conference Explore the Cloud, Quality Monitoring and Self-Service
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Join Stephen and Lance to learn how the DC.gov Office of Unified Communications made the journey from a common to an intelligent system that resulted in fewer calls and increased customer engagement. To view the full conference program, please visit: icmi.com/Contact-Center-Demo-Conference/Conference/Schedule Get Registered Apply for a Media Pass ICMI Social Networks About ICMI Logo - http://photos.prnewswire.com/prnh/20151001/272830LOGO
To view the original version on PR Newswire, visit:http://www.prnewswire.com/news-releases/mark-bloom-salesforce-customer-management-thought-leader-to-keynote-2015-icmi-contact-center-demo--conference-300152696.html SOURCE International Customer Management Institute (ICMI) |