|[February 21, 2013]
ManageEngine Introduces Industry's First Voice-Driven Mobile App for Help Desk at Mobile World Congress 2013
PLEASANTON, Calif. --(Business Wire)--
the real-time IT management company, today announced that it will launch
the very first speech-driven mobile app for the IT help desk, the ServiceDesk
Plus voice-enabled iPhone app. The app sets a new standard for help
desk software, incorporating powerful speech recognition technology to
let IT professionals manage the entire lifecycle of help desk incidents
- from executing commands and dictating notes to assigning or closing
out tickets. Attendees at Mobile
World Congress 2013 will be the first to preview the new app,
launching initially for iPhone users with other operating systems
following later this year.
"Think of this as Siri for the help desk," said Raj Sabhlok, president
of ManageEngine (News - Alert). "The ServiceDesk Plus voice-enabled iPhone app delivers
groundbreaking new functionality that nobody else is offering for the IT
help desk. Our new iPhone app is going to change the way people think
about operating their help desk, and it's going to make IT technicians'
lives simpler, faster, more satisfying and more productive."
Today, the majority of IT help desk technicians are glued to their
desktop computers, troubleshooting and emailing end-users. A mobile app
frees those help desk techs to handle trouble tickets from anywhere,
anytime. But if the app does not offer speech recognition, the techs are
forced to use tiny onscreen keyboards and are unable to multi-task.
Voice-enabled mobile apps let techs forgo the keyboard and dictate their
commands and notes to reduce frustration, improve productivity and
increase customer satisfaction.
Setting the New Help Desk Standard
Created in response to high customer demand, the soon-to-launch new
ServiceDesk Plus iPhone app reflects the latest trends in enterprise
software as customer service, call center, and now help desk software
embrace cutting-edge social and mobile tools to improve efficiency. To
that end, the ServiceDesk Plus iPhone app incorporates speech
recognition technology from Nuance
Communications, Inc. to deliver a complete voice-enabled IT help
desk mobile app that offers an interactive, Siri-like user experience.
As a result, the ServiceDesk Plus iPhone app executes spoken commands as
well as performs voice-to-text data entry. The new voice-enabled
features let users:
Reply to tickets
In addition to the voice features above, the ServiceDesk Plus iPhone app
will also include a number of features that can be accessed via the
iPhone touchscreen, enabling users to:
Create new tickets, categorize, and edit request details
Assign/pick up requests
Reply to users with resolution and close tickets from the app
Track time spent on tickets via WorkLog
Perform searches based on subject, requester or priority
Customize the request view
Track the time spent on tickets using WorkLog
Update the status of the requests
Pricing and Availability
The voice-enabled iPhone app for ServiceDesk Plus will be available in
the Apple (News - Alert) App Store free of charge with ServiceDesk Plus by early March
2013. Support for additional mobile operating systems will be announced
in the coming months.
For more information on ManageEngine ServiceDesk Plus, please visit http://www.manageengine.com/servicedeskplus.
For more information on ManageEngine, visit http://www.manageengine.com;
follow the company blog at http://blogs.manageengine.com,
on Facebook (News - Alert) at http://www.facebook.com/ManageEngine
and on Twitter at @ManageEngine.
About ServiceDesk Plus
ManageEngine ServiceDesk Plus integrates help desk requests and assets
for managing organizations' IT effectively. It helps to implement ITIL
best practices and troubleshoot IT service requests faster. ServiceDesk
Plus is highly customizable, easy-to-implement help desk software. More
than 10,000 IT managers worldwide use ServiceDesk Plus to manage their
IT help desk and assets. ServiceDesk Plus is available in 23 different
languages. For more information about ManageEngine ServiceDesk Plus,
delivers the real-time IT management tools that empower an IT team to
meet an organization's need for real-time services and support.
Worldwide, more than 70,000 established and emerging enterprises -
including more than 60 percent of the Fortune 500 - rely on ManageEngine products
to ensure the optimal performance of their critical IT infrastructure,
including networks, servers, applications, desktops and more.
ManageEngine is a division of Zoho
Corp. with offices worldwide, including the United States, United
Kingdom, India, Japan and China. For more information, please visit http://www.manageengine.com/;
follow the company blog at http://blogs.manageengine.com/,
on Facebook at http://www.facebook.com/ManageEngine
and on Twitter at @ManageEngine.
ManageEngine is a trademark of Zoho (News - Alert) Corp. All other brand names and
product names are trademarks or registered trademarks of their
Tags: ManageEngine, real-time IT, Zoho, ServiceDesk Plus, help desk,
voice-enabled mobile app, Nuance Communications (News - Alert), Nuance, iPhone, Siri,
mobile, application management, desktop management, virtualization,
cloud, IT management, business service management, application
performance monitoring, user experience monitoring, network management,
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