|[December 12, 2012]
Leading US Cable Provider Uses VoiceVault's Voice Biometrics to Authenticate over Sixty Thousand Callers Monthly
EL SEGUNDO, Calif. --(Business Wire)--
VoiceVault announces that their voice biometric identity
verification solution is being used by a leading US Cable provider to
facilitate the authentication of retail customers contacting their
customer service center. Enrollment in the voice biometric platform is
optional, however customers have embraced the new solution with over
sixty thousand callers verifying their identity monthly.
VoiceVault's voice biometric identity verification solution
enables the cable customer to forgo the cumbersome customer account
verification questions with an agent. Now, with voice biometrics, when a
customer wishes to add or change services, or request a pay-per-view
show, the customer needs only to repeat a simple 4-digit phrase that
takes less than 5 seconds to verify their identity.
The results are significant; the cable provider is saving tens of
thousands per month in call center agent costs as customers can now
fully self-service. Customers appreciate that their time is valued and
feel secure using a system that guarantees them sole access to their
account and as a resultthe customer adoption rate is increasing at 10%
"We're delighted that our clients' retail customers are embracing
voice biometrics," said Julia Webb, VP of Sales and Marketing for
VoiceVault. "Our US cable client knows that providing their customers
with excellent customer service is of paramount importance and a
differentiator in their competitive market. The adoption percentages
reflect the fact that customers like the experience and the security it
provides them with."
Experience for yourself the caller authentication process by
watching this short video: http://vimeo.com/43796771
VoiceVault is a private voice biometric company that focuses
exclusively on the development and deployment of voice biometric
solutions in the financial and healthcare sectors. VoiceVault is a US
based company (El Segundo, CA (News - Alert)) with an R&D center in the UK.
VoiceVault's solutions use an individual's vocal characteristics
for biometric identity verification over the phone, web, or via mobile
and smart device applications. They rely on the simple fact that
speaking is completely natural and effortless and that no two voices are
exactly the same. They enable the delivery of data and application
access control; transaction authorization; identity verification;
e-signature provision and out of band authentication solutions.
Biometric voice-based solutions enable business processes to
enhance multifactor authentication with something you are - your voice.
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