[September 03, 2014] |
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Leading Brands Recognized for CX Leadership with InMoment's 2014 Voice of the Customer Excellence Awards
SALT LAKE CITY --(Business Wire)--
InMoment, a cloud-based customer experience (CX) optimization platform
that gives companies the ability to listen to and engage with their
customers to improve business results, today announced the winners of
its 2014 Voice of the Customer (VoC) Excellence Awards, which recognize
companies that demonstrate outstanding strategic execution of customer
experience programs.
"We are continually inspired by the innovative ways our clients leverage
technology and best practices to really listen to their customers, and
deliver the best possible experiences," said John Sperry, CEO of
InMoment. "While customer experience is emerging as the most critical
factor in setting successful brands apart from their peers, achieving
this goal isn't easy. With these awards, InMoment hopes to both
recognize the herculean efforts of the top customer experience champions
in the world, and inspire others to follow their example, and reap the
rewards."
Award highlights include:
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Energetic Expansion Award - Mattress
Firm - Honors the company that aggressively expands the
scope of its feedback program. Mattress Firm quickly expanded its
Elev8 Customer Experience program from 120 stores to nearly 1,500
stores nationwide.
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Engagement Award - Expres,
Inc. - Honors the company that passionately embraces
and leverages its guest feedback program. Express receives this award
for the third time due to its continued dedication to making
engagement a key part of their strategic vision.
-
Food Rookie of the Year Award - Qdoba
- Honors the restaurant that excels in its first year using
InMoment's customer feedback program. Qdoba started their program off
right by forming a steering committee to continually evaluate and
improve.
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Insights Into Action Award - Rite
Aid - Honors the company that promptly takes action on
program insights. Rite Aid used customer feedback to design and
execute a company-wide service initiative.
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Product Insights of the Year Award - Jack
in the Box - Honors the company that uses insights from
InMoment's customer feedback program to improve its products. Jack in
the Box (News - Alert) uses feedback to adjust and improve its products to match the
tastes and preferences of its customers.
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Retail Rookie of the Year Award - Maxor
Pharmacy - Honors the retailer that excels in its first
year of using InMoment's customer feedback program. Maxor Pharmacy
embraces customer feedback at all levels of the organization,
resulting in stellar customer retention and loyalty.
The VoC Excellence Awards were presented at InMoment's annual Customer
Experience Elevated conference in Park City, Utah, on August 20-22,
2014. Customer champions from Hertz, Walgreens, and other global brands
shared success stories, and InMoment experts demonstrated new technology
and best practices. Keynote speakers included Andy Andrews, New York
Times best-selling author, and Bruce Temkin, managing partner of Temkin
Group.
About InMoment
InMoment™ is a cloud-based customer experience (CX) optimization
platform that gives companies the ability to listen to and engage with
their customers to improve business results through better experiences.
Through its Experience Hub™, InMoment provides Voice of Customer (VoC),
Social Reviews & Advocacy, and Employee Engagement technology, as well
as strategic guidance and tactical instruction, support, and services,
to 350 brands across 25 industries in 128 countries. The company is the
leading VoC vendor for the food services, retail, and contact center
industries, with deep domain expertise in B2B, healthcare, hospitality,
and numerous others.
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