| [January 14, 2013] |
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Kronos and Manhattan Associates Team Up to Help Retailers Execute Omni-Channel Strategies
NEW YORK --(Business Wire)--
As brick and mortar and online retail channels merge, store operations
executives are struggling with two key issues: visibility into incoming
online demand and aligning this demand with in-store labor. To overcome
these issues, early adopters of omni-channel strategies are realizing
that incorporating labor and store fulfillment can lead to greater
profit margins. A new relationship announced today between Kronos
Incorporated and Manhattan
Associates (NASDAQ: MANH) will help retailers profitably integrate
their stores into their digital selling strategy. This will allow them
to increase customer satisfaction and drive sales by freeing up trapped
inventory in the store, while managing labor costs.
News Facts
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Retailers typically manage their operations based on historical
shopping patterns, and therefore, their information is collected in
silos - online vs. in-store. But managing their in-store workforce
based only on data collected at the store level, such as Point-of-Sale
(POS) and traffic, is preventing retailers from maximizing margins in
an omni-channel environment.
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Kronos (News - Alert) and Manhattan Associates have teamed up to provide a solution
that empowers retailers to fully exploit profit margin potentials
from channel store operations. The joint solution will enable
retailers to efficiently execute store fulfillment processes while
better staffing their stores accordingly. These two solutions, when
paired together, will account for labor demands from all selling
channels and from all non service-based activities now required to
support the omni-channel initiatives.
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As a result of the relationship, retailers will have the ability to:
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Drive sales by tapping into inventory assets across all
stores and distribution centers, which were previously unavailable
to online shoppers.
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Manage labor costs by eliminating overstaffing due to an
uninformed attempt at managing an omni-channel strategy with
siloed data.
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Increase customer satisfaction by better scheduling and
staffing in-store associates to meet customer demand.
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In addition to helping retailers execute their omni-channel strategy,
the relationship will allow retailers to better schedule and staff
their in-store employees for workloads originating from the
distribution centers and external suppliers such as special orders,
large seasonal resets, and drop shipments.
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Leading retailers around the world use Kronos to better manage their
workforce and turn to Manhattan Associates (News - Alert) for omni-channel
excellence. Working together, the two industry leaders will help
retailers achieve additional benefits from the use of their solutions.
Supporting Quotes
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Leslie Hand, research director, IDC (News - Alert) Retail Insights
"Optimizing
for the omni-chanel customer requires that retailers tap into their
inventory and human resources efficiently in order to provide the best
service level possible. The relationship between Kronos and Manhattan
will help retailers accomplish this goal."
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Liz Moughan, director, retail and hospitality practice group, Kronos
"Comprehensive
real-time labor and supply chain data is essential in an omni-channel
approach, as consumers today move from one channel to another, often
returning through different channels to finish the purchasing process.
Workforce management and supply chain optimization are at the core of
an omni-channel retailing strategy. Together with Manhattan Associates
we look forward to offering retailers a powerful solution leading to
better business outcomes."
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David Landau, vice president, product management, Manhattan
Associates
"As omni-channel initiatives increasingly turn to
stores and store inventory to help meet customer demand, the need for
process integration between store fulfillment and workforce management
will be an imperative for maintaining profit margins. The combination
of Kronos and Manhattan Associates' domain expertise will give
retailers the solutions to ensure their strategies provide profitable
growth, all while maintaining and growing customer service levels."
Supporting Resources
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Kronos and Manhattan Associates made this announcement from the
National Retail Federation's (NRF) 102nd Annual Convention
& Expo being held in New York from Jan. 13-16. Kronos is exhibiting in
booth #1825. Manhattan Associates is exhibiting in booth #741.
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About Kronos Incorporated
Kronos is the global leader in delivering workforce management solutions
in the cloud. Tens of thousands of organizations in more than 100
countries - including more than half of the Fortune 1000® -
use Kronos to control labor costs, minimize compliance risk, and improve
workforce productivity. Learn more about Kronos industry-specific time
and attendance, scheduling, absence management, HR and payroll, hiring,
and labor analytics applications at www.kronos.com.
Kronos: Workforce Innovation That Works™.
About Manhattan Associates, Inc.
Manhattan Associates continues to deliver on its 23-year heritage of
providing global supply chain excellence to more than 1,200 customers
worldwide that consider supply chain optimization core to their
strategic market leadership. The company's supply chain innovations
include: Manhattan
SCOPE® a portfolio of software solutions and technology
that leverages a Supply
Chain Process Platform to help organizations optimize their supply
chains from planning through execution; Manhattan
SCALE™, a portfolio of distribution management and
transportation management solutions built on Microsoft .NET (News - Alert) technology;
and Manhattan
Carrier™, a suite of supply chain solutions specifically
addressing the needs of the motor carrier industry. For more
information, please visit www.manh.com.
© 2013 Kronos Incorporated. All rights reserved. Kronos is a registered
trademark of Kronos Incorporated or a related company. All other
trademarks are property of their respective owners.
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