[November 06, 2014]

Keller Williams Realty Upgrades its Agents' Mobility and Flexibility with Broadview's OfficeSuite Phone

Broadview Networks^®, a leading cloud-based provider of communications and information technology services, has deployed its award-winning OfficeSuite^® Phone for Philadelphia-area property specialist Keller Williams^® Realty-Limerick. The parent company, Keller Williams^® Realty, Inc., has expanded to 700 offices with more than 100,000 associates across the globe since opening its first office in 1983. It is now the largest real estate franchise in North America.

With its previous system, Keller Williams' agents did not have the mobility they needed. "The majority of our agents don't come into the office and need to be able to work from the road," said Eileen Campbell, Associate Broker and Team Leader for Keller Williams-Limerick. "In real estate, you can't afford to be unreachable."

As Keller Williams-Limerick continued to grow the business, the company expanded to a scond office. Campbell knew they needed a cloud-based communications system that would give the agents true flexibility and mobility. After careful consideration among a variety of providers, Campbell and her team added Broadview's OfficeSuite^® Phone (News - Alert) system.

"Of all of the companies we looked at, Broadview was the most knowledgeable and available," Campbell said. "Any time I had a question, I got a real person on the phone, and they knew the answer.

"A stationary desk phone alone is not enough in our line of work. We added OfficeSuite and we now receive calls simultaneously on our desk phones and cell phones, and our voicemails are delivered as emails. The best part is that anyone can change their preferences, whether it's the outgoing message, voicemail delivery format, call routing or business hours from their cell phone or any computer. The fact that the features are not tied to the phone has saved us on numerous occasions, especially in the event of emergency office closings due to weather."

In addition to providing the agents with greater flexibility and mobility, OfficeSuite^® Phone has also boosted business operations by bringing new leads to the business and ensuring that agents are always reachable.

"With OfficeSuite, whether an agent is on a desk phone or calling via the app on a cell phone, it always comes from the same office phone number," said Campbell. "This gives our agents more consistency and customers don't have to remember agents' personal cell phone numbers to keep in touch. If an agent does miss a call, OfficeSuite captures and saves those numbers so new leads are not lost. Best of all, because it is one cohesive system, the information is retained even when transferring calls between locations."

As a result of Keller Williams-Limerick's success, the company plans to open a third office in the next few years.

"We know that no matter how many offices we add, OfficeSuite will connect them and we will have the same uniformity across all of our locations," said Campbell. "I have already recommended Broadview to another real estate company and will continue to do so in the future."

Learn more about OfficeSuite^® Phone.

About Broadview Networks (News - Alert)^® www.broadviewnet.com

Broadview Networks is a network-based business communications provider serving customers with local and long-distance voice and data communications, premises-based and patented hosted VoIP systems, data services and a full suite of managed and professional services. It also provides an innovative portfolio of bundled, hosted IP phone and cloud computing services designed to meet the unique application requirements of diverse workforce groups. Its customers benefit from award-winning customer service, including a Web-based account management tool and a primary point-of-contact for real-time, personal customer care.

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