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Kansas City Data Center 1102 GRAND Helps Reduce Dibon ARO BPO Expenses by $1.2 Million Annually
KANSAS CITY, MO, Feb 14, 2012 (MARKETWIRE via COMTEX) --
1102 GRAND, Kansas City's Data Center and Internet Hub, has been
instrumental in reducing Dibon ARO BPO expenses by $1.2 million
dollars annually by moving their business towards a virtual call
center.
Read more
While speaking at the Association of Customer Contact Professionals
(ACCP) meeting in Leawood, Kan., Michael Amigoni, COO of Dibon ARO
BPO, detailed the successes Dibon ARO BPO had while working with 1102
GRAND. Amigoni explained how moving business towards virtual call
centers provides monetary savings and better customer service.
"Compared to a regular brick and mortar call center and a virtual
call center, the total savings for the virtual call center was
$1,200,000 annually. Two of the best things I ever did since getting
involved in the contact center industry was moving the data center to
1102 GRAND and migrating to the inContact Software Platform. It
allowed our team to focus on their core business, customer service,"
said Amigoni.
Greg Elliott, director of business development for 1102 GRAND, said
1102 GRAND is excited to be a part of Dibon ARO BPO's overall IT
strategy. "We recognize that all company's data center collocation
needs are not created equal, so we take our time to make sure that
each client's objectives are addressed."
Amigoni added that Dibon no longer has to worry about issues on the
data center side. "When it comes to redundant cooling units, power
feeds, battery backups and generator services, we leave all of that
up to 1102 GRAND."
1102 GRAND is a Midwestern carrier hotel and network neutral
collocation facility specifically enhanced with the infrastructure to
host and provide services to an array of global network operators
including carriers, service providers and enterprise customers who
demand highly secure and connected, customized solutions for their
core networking equipment. 1102 GRAND offers a wide array of
collocation options including cabinets, cage space, suites and space
for private data centers, all of which are connected to a carrier
neutral Meet Me Room, housing nearly 30 carriers and service
providers (http://1102grand.com/) Twitter @1102grand.
Contact:
Valerie Jennings
816.221.1040
valerie@jenningssocialmedia.com
SOURCE: 1102 GRAND
mailto:valerie@jenningssocialmedia.com
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