KANA Announces Speaker Lineup for CITIZEN 2013, the Industry's Premier Digital Citizen Engagement and Government Service Event
GLASGOW, SCOTLAND, Mar 19, 2013 (MARKETWIRE via COMTEX) --
KANA Software, Inc., a global leader in customer service solutions
delivered on-premise or in the cloud and used by more than 900
organizations worldwide, today, including 250 government bodies and
half of the Global 100, announced the speaker lineup for the CITIZEN
2013: Next-Generation Citizen Engagement Conference, June 13 in
Now in its second year, the conference will showcase how citizen
interaction with government is evolving -- how new communication
channels such as social and mobile media are being adopted and what
public bodies must do to embrace them against a backdrop of
continuing austerity measures and the need to generate multi-million
GBP savings. The conference will draw upon the experience of civil
servants, policy makers, bloggers and market watchers to address the
themes of effective channel shift, engaging with the digital citizen,
and achieving cost savings.
Keynote speakers scheduled at CITIZEN 2013 include Martha Lane Fox,
the UK digital champion at the Cabinet Office and chair for the Go On
UK initiative, a coalition of public and private sector partners that
are helping millions of people and organizations online. Other
featured speakers include Stephen Roberts, managing director of
Kable; Elizabeth Linder, politics and government specialist,
Facebook; and Antonio Acuna, head of data.gov.uk at the Cabinet
David Moody, KANA's head of worldwide product strategy, Public
Sector, will lead a panel addressing "Big Data -So What ", at 10:45
a.m. BST, June 13. Regarded as one of the industry's foremost experts
on public sector CRM, Moody has worked with some of the best known
government agencies to improve citizen engagement and transparency
while addressing cost issues to implement new technologies. In the
panel discussion, Moody will be joined by Hadley Beeman, founder of
LinkedGov and technology policy advisor; and Chris Osborne, expert
advisor in Big Data, to deliberate the opportunities and challenges
of Big Data in Government.
The CITIZEN 2013 Conference takes place June 13 from 9 a.m. to 4:30
p.m. BST in London at the Park Plaza Westminster Bridge Hotel.
Attendees from the public sector involved in IT or digital
transformation are encouraged to register early for a limited number
of free tickets. Alternatively, participants may access a live video
stream of the event. For more information, please visit CITIZEN 2013.
To view the session videos from last year's conference, visit here.
CITIZEN 2013 is sponsored by KANA, whose customers include 250
government entities around the world that utilize KANA Lagan
technology accessed by more than 70 million citizens, and is regarded
as the leader in the Government CRM space in Australia, the United
Kingdom and the United States.
About KANA Software
KANA makes every customer experience a good
experience. A global leader in customer service solutions delivered
on-premise or in the cloud, KANA lets organizations take complete
control over customer service interactions, so they can take care of
customers, while managing costs and reinforcing brand. By unifying
and maintaining context for customer journeys across agent, web,
social and mobile experiences, KANA solutions have reduced handling
time, increased resolution rates and improved net promoter score
(NPS) at more than 900 enterprises, including half of the Global 100
and more than 250 government agencies. KANA is based in Silicon
Valley, California and has offices worldwide.
Follow KANA on Twitter: http://twitter.com/KANAsoftware
KANA is a registered trademark of KANA Software, Inc. All other
company and product names may be trademarks of their respective
Lutz PR for KANA Software, Inc.
+1 949 293 1055
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