(ENP Newswire Via Acquire Media NewsEdge) ENP Newswire - 11 February 2013
Release date- 08022013 - Lake Mary, FL - SunGard Public Sector announced today that James City County, VA, is among the first in the nation to deploy the Automated Secure Alarm Protocol (ASAP) integration with its ONESolution Computer-Aided Dispatch (CAD) software.
Developed by the Association of Public Safety Communications Officials (APCO) and the Central Station Alarm Association, the ASAP protocol streamlines communications between 9-1-1 public safety answering point staff and alarm monitoring companies, helping to ensure effective alarm notification and delivery.
'Thanks to SunGard's compliance with the ASAP national standard, alarm companies that use ASAP will no longer have to manually call in events to James City County's Emergency Communications Officers,' said Bill Hobgood, project coordinator for APCO's Comm Center & 9-1-1 Services Department. 'The process can be completely automated, which decreases telephone call volume to 9-1-1 centers from the alarm industry, decreases PSAP processing time, helps reduce mistakes and helps ensure quicker response time.'
ONESolution CAD's new ASAP feature set facilitates the automatic processing of alarm events as a new call-for-service appearing in the Open Calls window awaiting dispatch. Likewise, dispatchers can receive live updates from Alarm Monitoring Companies concerning an active alarm event, such as requests to cancel the dispatch or key-holder information. Dispatchers also have the ability to send updates to the alarm company operator. By helping to streamline communication, the integration helps improve agency efficiency and accuracy while helping provide faster service for alarm industry clients.
SunGard Public Sector's ONESolution public safety software suite links key information, people and devices to provide effective communications and support mission-critical scenarios. The ONESolution public safety products are the next version of the OSSI Public Safety Solution. All products are fully integrated, so data entries created in one application are accessible in other ONESolution and OSSI applications.
About SunGard Public Sector
SunGard Public Sector serves a wide range of customers-city and county governments, public safety and justice agencies, non-profit organizations, and state and federal government agencies. SunGard Public Sector products include public administration and public safety and justice software applications, as well as cloud-based and smart computing services. These solutions impact more than 115 million citizens across North America. Visit SunGard Public Sector at www.sungardps.com.
SunGard is one of the world's leading software and technology services companies. SunGard serves approximately 25,000 customers in more than 70 countries and has approximately 17,000 employees. SunGard provides software and processing solutions for financial services, education and the public sector. SunGard also provides disaster recovery services, managed IT services, information availability consulting services and business continuity management software. With annual revenue of over $4.0 billion, SunGard is the largest privately held software and services company and was ranked 480 on the Fortune 500. For more information, please visit www.sungard.com.
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