|[December 10, 2012]
Jackson® Again Recognized as World Class Customer Service Provider by SQM
LANSING, Mich. --(Business Wire)--
Jackson National Life Insurance Company® (Jackson), a leading
provider of retirement solutions with $129.9 billion in assets, has been
awarded World Class Call Center Certification and the highest customer
service rating for the financial services industry by the Service
Quality Measurement Group, Inc. (SQM).
Jackson has received the World Class Certification from SQM in Call
Center customer satisfaction eight times1. This
year also marks the eighth time that Jackson has earned SQM's "Highest
Customer Satisfaction by Industry" award, achieving the top rating for
the financial services industry2.
To achieve World Class Call Center Certification, 75 percent or more of
the calls must be at the world class level for six months or more. While
the financial services industry averages 74 percent, Jackson far
exceeded the minimum, with 91 percent of calls receiving the highest
possible score. SQM's criteria is based on the customer's satisfaction
with their service experience and the call being resolved. Jackson's
service representatives were able to resolve 87 percent of issues in one
call, which is markedly higher than the industry average of 72 percent.
"We are proud that Jackson has once again been awarded top honors from
the Service Quality Measurement group for Call Center excellence," said
Mike Wells, Jackson president and chief executive officer. "Our
commitment to providing world-class customer service is unwavering, and
it is truly an honor for all of our associates to be recognized for
their industry-leading service."
For SQM's Call Center Certification program, the company surveyed a
minimum of 800 financial advisors within two business days of their
contact with the Call Center to evaluate their service experience. SQM
conducted the benchmarking study for the period of October 1, 2011 to
September 30, 2012.
SQM benchmarks more than 450 North American contact centers annually,
resulting in one of the largest customer survey databases. SQM has
evaluated customer satisfaction for the contact center industry since
1996. For more information on SQM, please visit www.sqmgroup.com.
1 Service Quality Management, Call Center World Class
Certification, 2004 and 2006-2012
2 Service Quality Management, Highest Customer Satisfaction
by Industry - Financial, 2004 and 2006-2012
About Jackson National Life Insurance Company
With $129.9 billion in assets (IFRS)*, Jackson National Life
Insurance Company (Jackson) is a leading provider of retirement
solutions. The company sells variable, fixed and fixed index annuities,
and institutional products. Through its affiliates and subsidiaries,
Jackson also provides asset management and retail brokerage services.
Jackson markets its products in 49 states and the District of Columbia
through independent and regional broker-dealers, wirehouses, financial
institutions and independent insurance agents. Jackson's subsidiary,
Jackson National Life Insurance Company of New York®,
similarly markets products in the state of New York. For more
information, visit www.jackson.com.
*Jackson has $129.9 billion in total IFRS assets and $119.0 billion
in IFRS policy liabilities primarily set aside to pay future policyowner
benefits (as of 6/30/12).
International Financial Reporting Standards (IFRS) is a principles-based
set of international accounting standards indicating how transactions
and other events should be reported in financial statements. IFRS is
issued by the International Accounting Standards Board in an effort to
increase global comparability of financial statements and results. IFRS
is used by Jackson's parent company.
Jackson is the marketing name for Jackson National Life Insurance Company®,
Jackson National Life Insurance Company of New York® and
Jackson National Life Distributors LLC.
Annuities are issued by Jackson National Life Insurance Company (Home
Office: Lansing, Michigan) and Jackson National Life Insurance Company
of New York (Home Office: Purchase, New York). Variable annuities are
distributed by Jackson National Life Distributors LLC, may not be
available in all states and state variations may apply. These contracts
have limitations and restrictions, including possible withdrawal
charges, recapture charges and excess interest adjustments. Contact your
representative or the Company for more information.
Jackson National Life Insurance Company is an indirect subsidiary of
Prudential plc, a company incorporated and with its principal place of
business in the United Kingdom. Prudential plc and its affiliated
companies constitute one of the world's leading financial service
groups. It provides insurance and financial services directly and
through its subsidiaries and affiliates throughout the world. It has
been in existence for over 160 years and had more than $560 billion in
assets under management as of June 30, 2012. Prudential plc is not
affiliated in any manner with Prudential Financial, Inc., a company
whose principal place of business is in the United States of America.
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