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Interactions' Conversational Virtual Assistant Solutions Named "Best Consumer Tech That Makes Life Easier" at the 2015 MITX Awards
[May 19, 2015]

Interactions' Conversational Virtual Assistant Solutions Named "Best Consumer Tech That Makes Life Easier" at the 2015 MITX Awards


Interactions, provider of award-winning speech and natural language technology and solutions, today announced it has been selected as the winner of the "Best Consumer Tech that Makes Life Easier" category at the 2015 MITX Awards. Highlighted at the event was Interactions' conversational virtual assistant solution for customer care.

Interactions is redefining how people communicate with technology. By enabling consumers to interact with technology just as they would communicate with a human, Interactions is helping consumers and businesses get more done while also increasing brand loyalty. Powered by its patented Adaptive-Understanding™ technology, Interactions' virtual assistant solutions are the first and only which combine automated speech recognition with human intelligence to deliver unmatched understanding.

"Interactions is honored to be recognized as a game changer by MITX for our mission to provide a simply better customer experience," said Mike Iacobucci, CEO, Interactions. "We're focused on enabling real, authentic communication with a broad array of devices, including mobile phones and applications, smart homes and cars, and enterprise systems to make everyday life at home, on the road and in the office more productive."

One of the largest and most prestigious annual awards competitions in the country for digital innovation, the MITX Awards program is unique in that it recognizes the region's entire digital ecosystem, including media, marketing, products, moile, and more. The region's best and brightest minds came together to celebrate winners in 32 categories at a sold-out event held on May 14th at the Marriott Copley in Boston.



"Last week was a celebration of the New England digital community's game changers: the people and ideas driving the industry forward," said Amy Quigley, President of MITX. "We're proud to honor the amazing accomplishments of these creators and disruptors, who are igniting innovation in New England."

The 2015 MITX Awards was made possible by the generous support of its sponsors and partners. Platinum Sponsors: PwC and TripAdvisor. Gold Sponsors: Black Math, Cantina, DTZ, Morgan Lewis and TJX. Event Sponsors: AcclaimWorks and The Atom Group. Creative Sponsors: MassAV.


For the complete list of winners and other information please visit the MITX Awards Website.

About Interactions:

Interactions develops and markets award-winning natural language understanding technology used by Fortune 500 companies worldwide. Built on its patented Adaptive-Understanding™ technology that seamlessly integrates both human and machine intelligence, Interactions provides highly conversational virtual assistant solutions. Companies such as Hyatt, Best Western, EyeMed, Humana, TXU Energy, Asurion (News - Alert) and AllConnect deploy Interactions' solutions.

The company's sales, service and support solutions are delivered across any device with type, touch or talk capabilities, and have handled more than one billion transactions to date. Rooted in natural speech recognition and built to adapt to human conversation, Interactions' solutions have delivered cost-savings and increased efficiencies in sales and support for some of the largest companies in the world. Interactions founded in 2004, is headquartered in Franklin, Massachusetts and has additional offices located in Manhattan, Indianapolis, Indiana and Austin, Texas.

About MITX:

Established in 1996, MITX, the Massachusetts Innovation & Technology Exchange, is the leading industry organization focused on the web and mobile, bringing together the digital marketing, media and technology community to engage in what's next and how it will impact the marketing and business worlds. For more information, visit www.mitx.org.


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