|
INFONXX Innovates Speech Technology Solutions; Industry Leaders Combine Strengths, Customer Focus to Optimize Caller Experience
NEW YORK, Aug. 1 /PRNewswire/ -- Through a unique partnership with two of the leading technology companies, INFONXX is announcing the integration of the next level of innovation that will set the standard for speech-enabled recognition services. The company made the announcement at the SpeechTEK2005 Exposition and Conference in New York City.
"Speech recognition technology is the next logical step in our company's efforts to provide carriers and corporations with customer-focused solutions, while giving their callers a powerful and positive customer experience," said Margaret Scholl, INFONXX CEO North America. "Our solution provides a seamless integration between technology and the live agent, ensuring the optimal caller experience across all our service offerings."
INFONXX, the world's largest independent provider of directory assistance and enhanced information services, has partnered with two of the industry's foremost technology companies to create and deliver the next generation of speech technologies:
-- ScanSoft is the world's premier supplier of speech and imaging
solutions that help facilitate information exchange within and
between the world's leading companies and their customers. A leader
in worldwide deployments of directory assistance automation, ScanSoft
is providing its field-tested solution to allow customers to use the
power of speech recognition to receive directory information from the
largest of databases. The technology also provides INFONXX with the
foundation to deliver additional value-producing features.
-- Soleo Communications is a systems integration company which
simplifies call center networks by delivering open and independent
solutions. By coordinating the development of the network and
messaging gateways, features, implementation and integration of
applications through INFONXX's Voice over IP (VoIP) network
architecture, Soleo is connecting the range of customizable services
to the customer through INFONXX and the carrier.
"Both ScanSoft and Soleo are technology leaders in their own right. With our drive and focus on the customer, we form a powerful combination to deliver the level of accuracy, quality and efficiency our carrier and corporate clients have come to expect," said Scholl.
INFONXX's speech-enabled recognition technology broadens the options to carriers and corporations looking for the best choices to fit their callers' needs. Through the solution, all listings in the directory data are available, including frequently requested and less commonly requested listings. Callers receive the results from their request quickly and efficiently even in cases where the request is complex and requires additional input such as street names. To ensure a quality customer experience, callers can also choose to be connected directly to a live operator at any time.
INFONXX's flexibility extends into network connectivity. Carriers and corporations can connect to INFONXX's VoIP backbone architecture through any number of networking technologies that best fit their needs - through the public switched telephone system, virtual private networks, or VoIP.
"INFONXX is the first company to blend quality speech recognition and end- to-end VoIP into an operator services network without jeopardizing the customer experience," said Dan Gallagher, President and Chief Executive Officer of Soleo Communications.
"Speech recognition services represent more of the ways we provide our customers with the flexibility to connect with their callers in the most effective and efficient way possible," added Scholl. "It's a partnership between technology and humanity that provides the highest quality customer experience."
About Soleo Communications, Inc.
Soleo Communications, Inc., specializes in developing simplified integrated Voice over IP (VoIP) solutions for service providers and call centers. A network integration company, Soleo developed the XML Network Gateway(TM), a network platform that creates a gateway between legacy and enhanced 'next-generation' networks by providing a single, open interface to the network that shares and controls the applications. More information about Soleo Communications can be found at http://www.soleocommunications.com/.
About ScanSoft, Inc.
ScanSoft, Inc. is the global leader of speech and imaging solutions that are used to automate a wide range of manual processes - saving time, increasing worker productivity, and improving customer service. For more information regarding ScanSoft(R) products and technologies, please visit http://www.scansoft.com/.
About INFONXX
INFONXX is the world's largest independent provider of directory assistance and enhanced information services. INFONXX delivers customer- focused solutions through technological innovation; flexible service transport options; and industry-leading product offerings to wireless and landline carriers, corporations, and educational institutions in North America. INFONXX was ranked first among third-party DA companies in the Paisley Group's National Directory Assistance Performance Index(SM) by the Paisley Group, the leading directory assistance/operator services consulting company and the premier independent measurer of Customer Fulfillment(SM) and Customer Care(SM) in the industry today. In the United Kingdom, the Number 118 118 - wholly owned by INFONXX - has become Britain's leading directory assistance service for consumers and businesses. Based in Bethlehem, Pa., USA, INFONXX employs thousands of customer service representatives and support personnel who manage more than 210 million listings at locations around the globe. For more information, visit: http://www.infonxx.com/
Visit INFONXX at Booth #310 at SpeechTEK2005 from August 1 through 4 at the New York Marriott Marquis.
INFONXX, Inc.
3864 Courtney Street, Suite 411
Bethlehem, PA 18017
USA
610-997-1000
888-463-6699
610-997-1050 fax
http://www.infonxx.com/
INFONXX, Inc.
CONTACT: Paul Ciotta of INFONXX, +1-610-997-6090, or +1-610-349-0204(wireless), paul.ciotta@infonxx.com
Web site: http://www.soleocommunications.com/
Web site: http://www.scansoft.com/
Web site: http://www.infonxx.com/
[ Back To TMCnet.com's Homepage ]
|
INDUSTRIES
Activate Email 
Find Solutions for Enterprises, SMBs & Service Providers at the INTERNET TELEPHONY Conference and EXPO East, January 20-22, 2010. Miami, FL.
