|
InContact Awarded TMC Product of the Year
InContact Awarded TMC Product of the Year
UCN (News - Alert) Recognized for Outstanding Innovation
SALT LAKE CITY - June 19, 2008 - UCN, Inc. (NASDAQ: UCNN), innovator of all-in-one, on-demand contact center software for intelligent contact routing and agent improvement, reported that Technology Marketing Corporation's (TMC (News - Alert)) Communications Solutions (www.tmcnet.com/comsol) has named inContact® Product of the Year.
"UCN has been recognized with a 2007 Product of the Year Award for their excellence in the advancement of voice and data communications," said Rich Tehrani, TMC president and group Editor-in-Chief of Communications Solutions. "UCN continues to demonstrate they are committed to quality and excellence in contact center solutions that benefit the customer experience, loyalty and ROI for the companies that use them."
The inContact platform offers all the major point solutions required to run an enterprise-grade contact center with pre-integrated components for multi-site and at-home workers. The product suite was expanded in 2007 to offer agent performance optimization tools including candidate screening, desktop learning, post-contact customer surveys, workforce management and graphical reporting.
"This is our third recognition this quarter," said Paul Jarman, UCN CEO. "It reinforces what the industry experts and our customers are saying: that the inContact software-as-a-service platform is the most effective way to manage the contact center."
The eighth annual Communications Solutions Product of the Year Award recognizes vision, leadership and attention to detail. The 2007 Product of the Year Award winners can be found on the Communications Solutions website.
About TMC
Technology Marketing Corporation (TMC) is an integrated global media company helping clients build communities in print, in-person and online. TMC publishes Customer Interaction Solutions, INTERNET TELEPHONY, Unified Communications, and IMS Magazine. TMC is the first publisher to test new products in its own on-site laboratories, TMC Labs. TMCnet, TMC's Web site, is the leading source of news and articles for the communications and technology industries. TMCnet is read by nearly one million US visitors according to Quantcast (News - Alert) and by over three million unique visitors each month worldwide, according to Webtrends. In addition, TMC produces INTERNET TELEPHONY Conference & EXPO, Call Center 2.0 Conference and Communications Developer Conference.
About UCN
UCN, Inc. (NASDAQ: UCNN) is an innovator of software as a service (SaaS (News - Alert)) applications for multi-site contact centers and distributed workforces. The UCN inContact® platform intelligently routes multi-media contacts to agents anywhere while improving management visibility, agent productivity and agent retention. UCN's patented software includes an enterprise-grade ACD with skills-based routing, IVR, speech recognition and CTI (News - Alert). Agent performance optimization features include customer experience surveys and agent scoring analysis, call monitoring, call recording, workforce scheduling and forecasting, hiring tools to reduce attrition, and targeted training delivered to the agent desktop. The inContact all-in-one on-demand platform delivers rapid application development tools for IT control, no capital expenditure, Fortune 500-compliant security, and a 24/7/365 managed network with carrier-grade redundancy. To learn more about UCN, visit www.ucn.net.
Safe Harbor Statement: The Private Securities Litigation Reform Act of 1995 provides a safe harbor for forward-looking information made on the Company's behalf. All statements, other than statements of historical facts which address the Company's expectations of sources of capital or which express the Company's expectation for the future with respect to financial performance or operating strategies, can be identified as forward-looking statements. Such statements made by the Company are based on knowledge of the environment in which it operates, but because of the factors previously listed, as well as other factors beyond the control of the Company, actual results may differ materially from the expectations expressed in the forward-looking statements. (For the complete statement, please click to: www.ucn.net/safeharbor.)
# # #
UCN Contact:
Aaron Glauser
Communications Director
801-320-3468
aaron.glauser@ucn.net
Investor Contact:
Liolios Group Inc
Scott Liolios or Ron Both
949-574-3860
info@liolios.com
As a community-building service, TMCnet allows user submitted content which is not always proofed by TMCnet editors. If you feel this entry is of inferior quality or wish to report it for some reason, please forward the URL to "webedit [AT] tmcnet [DOT] com" with your comments.
Interactive Voice Response (IVR) | X | | A hardware- or software-based computer system that enables incoming callers to interact with voice prompts or verbal commands....more |
IP Multimedia Subsystem (IMS) | X | | This shows the structure of the IMS architecture where potential Applications Servers optimize content as well bandwidth. In Scenario Y, companies may provide Feature Servers Content Manager or Multi...more |
Routing | X | | There are many often too many explanation of routing. Here's one:
Hop-by-Hop Routing - IP Routing
- Distributes routing to routers
- Networks look/act like trees
- Data can traverse many routers ...more |
[ Back To TMCnet.com's Homepage ]
|
Find Solutions for Enterprises, SMBs & Service Providers at the INTERNET TELEPHONY Conference and EXPO West, September 16-18, 2008. Los Angeles, California.
