iLinc Adds Director of Customer Experience
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[January 09, 2009]

iLinc Adds Director of Customer Experience

Jan 08, 2009 (Close-Up Media via COMTEX) --
iLinc, a provider of web and video conferencing software and online collaboration services, has named Mechelle Childs to lead Customer Experience for the company.

Childs comes to iLinc with over 20 years experience in customer care for technology companies. With iLinc's customer satisfaction at over 85 percent, Childs' mission is to continue to improve these ratings, as the company further expands its SaaS web conferencing and video conferencing offerings. Her skills in strategic process and system design have improved service delivery and supported organizational growth for numerous technology and telecommunications companies.



"Over the past several months, iLinc has implemented a series of strategic moves to elevate our service and dedication to customers," said James M. Powers, President and CEO for iLinc. "Having this critical function now under Mechelle's leadership will serve to accelerate our goal to provide industry-defining service to iLinc web conferencing customers at a time when demand for web conferencing continues to grow and more organizations turn to iLinc for their online collaboration needs."

Most recently, Childs served as Director of Technical Services for Lumension Security, an IT security management company. Prior to this, she was the Manager of Customer Care for Rockford, a publicly-traded audio electronics, speakers and accessories company. Childs also managed the Customer Center for AT&T Customer Financial Services.



((Comments on this story may be sent to newsdesk@closeupmedia.com))

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