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Ifbyphone Opens Lead Distributor Virtual Call Center
(Wireless News Via Acquire Media NewsEdge)
Ifbyphone, a telephone application platform company, announced the beta
release of Ifbyphone Lead Distributor, a Web-based tool that allows
users of the Ifbyphone voice-based telephone application platform to
establish a virtual call center without any start-up expense.
Ifbyphone stated that its Lead Distributor offers a host of
productivity benefits for small- and medium-sized businesses already
taking advantage of Ifbyphone's ability to integrate Web and telephone
services. The intelligent tool also enables businesses to distribute
calls across traditional call centers to the appropriate call taker,
regardless of location. Upon receipt of a call, the Lead Distributor
evaluates the time of day, day of week, caller-ID and number of calls
previously transferred to a particular location before determining
where to send the call.
Lead Distributor works in conjunction with Ifbyphone local and toll
free numbers, Virtual Receptionist, Survo Voice Forms, voice mail and
call processing APIs to provide any size business with a completely
hosted computer-integrated telephony (CIT) solution.
"In today's world of virtual home-based employees, Ifbyphone's Lead
Distributor is the perfect solution for flexibly distributing calls to
any phone, anywhere, including home offices, in a highly cost-effective
manner," said Ifbyphone CEO Irv Shapiro. "By integrating interactive
voice dialogs with automated call distribution we are able to deliver
the power of enterprise call handling to businesses of any size."
All Ifbyphone services are configured from a Web site. Once configured,
the services are immediately available. Call recipients use their
existing telephones and require no specialized equipment or software.
((Comments on this story may be sent to newsdesk@closeupmedia.com))
((Distributed on behalf of 10Meters via M2 Communications Ltd -
http://www.m2.com))
((10Meters - http://www.10meters.com))
Copyright ? 2008 Wireless News
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