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ICMI 2015 Contact Center Expo and Conference to Feature Case Studies from Time Warner Cable, JetBlue Airways and Bank of AmericaCOLORADO SPRINGS, Colo., March 26, 2015 /PRNewswire/ -- The International Customer Management Institute (ICMI), today announces a number of exciting new case studies for its 2015 Contact Center Expo & Conference. The event, serving as the premier global gathering for the contact center industry, will present fourteen case study sessions, offering attendees the chance to learn directly from professionals who have succeeded in bettering their contact centers. Sessions will be offered Monday through Wednesday during the Contact Center Expo & Conference, taking place May 4-7 at the Walt Disney World Dolphin Resort in Lake Buena Vista, Florida. For more information and to register, please visit: icmi.com/Contact-Center-Expo-Conference. The following organizations have made strides in the customer management industry by experimenting with successful strategies and setting new standards for contact center professionals. Attendees will learn first-hand what these professionals did to set their contact centers apart and take away new ideas to apply to their own contact centers. Monday, May 4
Tuesday, May 5
Wednesday, May 6
"Providing valuable case studies and best practices for our attendees is something we take pride in and look forward to each year," said Patty Caron, Event Director. "This year's lineup includes top organizations that have soared to success by abandoning dated methods and implementing practices that have resulted in significant growth." To learn more about ICMI's 2015 case studies offering, visit: http://www.icmi.com/Contact-Center-Expo-Conference/Program/Case-Studies ICMI's Contact Center Expo & Conference is the essential forum for educational growth, networking, and sharing of proven best practices. Each year, the event produces fresh content designed to meet the needs of all contact center professionals. To view the full conference program, please visit: icmi.com/Contact-Center-Expo-Conference/Program/Agenda-at-a-Glance Get Registered About ICMI Logo - http://photos.prnewswire.com/prnh/20150325/194625LOGO
To view the original version on PR Newswire, visit:http://www.prnewswire.com/news-releases/icmi-2015-contact-center-expo-and-conference-to-feature-case-studies-from-time-warner-cable-jetblue-airways-and-bank-of-america-300056322.html SOURCE International Customer Management Institute (ICMI) |