HRH Next Chooses Ameyo for Execution of SIM Verification Project Entrusted by Idea
Feb 21, 2013 (Close-Up Media via COMTEX) --
HRH Next Services Pvt. said it is a BPO designed to engage and interact with customers using communication mediums such as email, fax, chat, etc.
According to a release, they have been outsourced by Idea to handle the project of SIM verification. In order to execute operations, HRH Next wanted a technology that was suitable to their business needs. Hence, they opted for Ameyo, the appropriate solution for contact centers.
According to the announcement from TRAI, all telecom companies were to verify the details of the SIM purchasers before its activation. Idea, a telecom company, had outsourced HRH Next to handle the plan. They were looking out for a technology that would enable them to fetch customisable reports on the verification of SIMs.
Ankit Shah, MD, HRH Next, said, "We are one of the larger BPOs in the industry. In order to maintain our standards of quality towards our customers, it is very important that we track and monitor our performance. This is usually done through reports which our initial solution Vicidial was unable to. Therefore we needed a versatile solution that could not only generate reports but also have the capability to customize them. Ameyo proved a clear winner in this criteria as it offered a pure reporting tool. Also, we used IVR and ACD features of the product which could enable us to gauge the interaction between the customer and the agent. Since the solution covers all our bases thoroughly, it is paving the way for us to improvise and excel in our business."
With Drishti's Ameyo, the Company said it was able to carry out the assignment successfully. They were initially using Vicidial which did not help them in managing heavy call flow, resulting in downtime. Ameyo's features such as ACD, IVRs and Voice Logger, they were able to curb downtime, elevate agent's productivity as well customer satisfaction. The reporting tool facilitated HRH to gather reports of their execution and performance. Customisation of their CRM with Ameyo also proved helpful for them in accomplishing the project.
HRH Next is a contact centre.
Ameyo is a solution from Drishti for complete CIM.
Drishti offers communications solutions.
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