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How Does Automation Impact the Customer Experience?DENVER, May 16, 2017 /PRNewswire/ -- TeleTech Holdings, Inc. (NASDAQ: TTEC), a leading global provider of customer experience, engagement, and growth solutions delivered through a proprietary, end-to-end Customer Engagement as a Service offering, today published the May issue of the eNewsletter, Dialogue. http://www.teletech.com/enewsletter This month's issue focuses on the business strategy behind automation, artificial intelligence (AI) and bots. The experts at TeleTech recommend a thoughtful approach. Before jumping in with both feet, it's important for business leaders to understand the true business benefits – and limitations – associated with these technologies. In many cases, customers want to directly interact with someone to manage urgent needs or sensitive requests and when they do, it benefits the business to provide that human connection. Learn how CX experts are balancing automation with the human touch in creating engaging and satisfying customer experiences in this issue, which includes:
"To deliver exceptional engagement, companies need to integrate new technologies in human and thoughtful ways," said Kyle Priest, Chief Strategy and Marketing Officer, TeleTech. "Automation, when carefully considered, can go a long way in helping brands not only to streamline, but also enrich engagement and drive growth." The Dialogue eNewsletter is published 12 times a year and has been designed to inspire customer experience excellence. Each issue contains the best customer-centric thought leadership and in-depth research articles. Click here to subscribe. ABOUT TELETECH
To view the original version on PR Newswire, visit:http://www.prnewswire.com/news-releases/how-does-automation-impact-the-customer-experience-300457657.html SOURCE TeleTech Holdings, Inc. |