[July 16, 2018] |
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How to Become a Successful UCaaS Provider - ResearchAndMarkets.com
The "How
to Become a Successful UCaaS Provider" report has been added to ResearchAndMarkets.com's
offering.
Forward-thinking businesses increasingly evaluate advanced cloud
communications and collaboration solutions, including hosted IP
telephony and unified communications-as-a-service (UCaaS), as part of
their digital transformation initiatives. However, other priorities such
as security and network reliability often supersede communications
upgrade projects. Service providers face different challenges in their
pursuit of UCaaS revenue growth and market share gains.
What factors drive and restrain UCaaS adoption
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How extensive the UCaaS deployment within the organization is today
and how it will change within the next two years
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Which UCaaS features decision makers find most valuable for their
business or organization
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How successful the UCaaS deployment has been and what actual benefits
it has delivered to the organization
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What prices businesses are paying for their UCaaS solutions and
whether they cnsider them fair
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How businesses prefer to purchase their UCaaS solutions (e.g., bundles
vs a-la-carte features/services)
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Which UCaaS providers decision makers are most familiar with, which
ones they are using and which ones they perceive as best-in-class
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Whether they plan to switch UCaaS providers, what are the primary
factors to switch, and which providers they plan to switch to This
study provides an analysis of the survey findings.
Research Highlights
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Vendor reputation ranks highest among factors playing the largest role
early in the UCaaS provider selection process.
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Price trumps other factors in final provider selection. Approximately
one-third of UCaaS users are not using services from the providers
they consider best-in-class. More than half of those state that they
chose their current provider because it offers a better price than the
one they consider best-in-class.
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Providers must watch for existing and emerging competitive threats.
They must remain acutely aware of the threat coming from Microsoft,
Google (News - Alert) and Amazon as well as preempt any customer desertion by
offering creative packaging and pricing and paying close attention to
specific customer needs.
Key Topics Covered:
1. Executive Summary
2. Survey Methodology And Sample Profile
3. UCaaS Provider Familiarity, Recent Sales Contact And Adoption
4. UCaaS User Perceptions And Investment Plans
5. UCaaS Perceptions And Investment Plans Among Non-Users With Plans To
Use Ucaas In The Future
6. UCaaS Perceptions Among Non-Users With No Plans To Use Ucaas In The
Future
7. Last Word
8. Appendix
For more information about this report visit https://www.researchandmarkets.com/research/2qqm32/how_to_become_a?w=4
View source version on businesswire.com: https://www.businesswire.com/news/home/20180716005660/en/
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