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Hold-Free Networks Debuts Social CRM & Mobile Care Channel on TMCnet at Social Media Strategies Summit 2012
LAS VEGAS, NV, Feb 08, 2012 (MARKETWIRE via COMTEX) --
Hold-Free Networks, the leading provider of Web 2.0 Customer
Service solutions, introduced the Social CRM & Mobile Care Channel
today as the newest addition to the TMCnet Online Community program
at the Social Media Strategies Summit 2012 in Las Vegas.
The Social CRM & Mobile Care Channel is the premier resource for
enterprises and service providers seeking information about Web 2.0
Customer Service. Decision makers can turn to this channel for help
in all phases of the PDIOO (Plan, Design, Implement, Operate,
Optimize) cycle as they adjust to customer care in the age of
Smartphones, Social Media, community collaboration, and empowered
consumers. The resources offered include: technology primers, metrics
and tips to help build a business case, and best practices for
implementation. There is also an "Ask the Experts" section that
enables the reader to pose questions to some of the foremost experts
in the space. Visitors to the Social CRM & Mobile Care channel will
find the latest industry news, white papers and recommended articles,
and a calendar of upcoming events.
The Social CRM & Mobile Care channel can be found at:
www.tmcnet.com/channels/social-crm-mobile-care/
"Hold-Free Networks is pleased to join forces with TMC," commented
Joseph Katz, CMO at Hold-Free Networks. "The two million unique
monthly visitors to TMCnet asked for it, and now have a 'go-to'
destination and trusted resource for the Social CRM & Mobile Care
discipline."
Hold-Free Networks is an enterprise contact center cloud for Web 2.0
Customer Service. The Hold-Free suite includes four modules --
Service, Sales, Social CRM, and Security -- which can be embedded
into Smartphone applications, Web sites, and Social Media pages.
Hold-Free is implemented in a flexible manner that requires no
integration with (or displacement of) existing contact center
systems.
"TMCnet welcomes Hold-Free Networks' Social CRM & Mobile Care Channel
into our Online Community program," stated TMC President Dave
Rodriguez. "Hold-Free Networks is a well-respected Social & Mobile
CRM solutions provider that shares our vision of advancing new
technologies."
About Hold-Free Networks
Hold-Free Networks was founded in 2009 to
redefine the modern customer service experience. Headquartered in San
Diego, California, Hold-Free's management team has over 150 years of
combined experience in the contact center industry. The company is a
member of the prestigious CommNexus Incubator Program. To learn more
about Hold-Free Networks, visit www.holdfree.com.
Hold-Free Networks Contact:
Sarah Rolfing
Email Contact
Tel: 949.201.9377
www.holdfree.com
SOURCE: Hold-Free Networks
http://www2.marketwire.com/mw/emailprcntct?id=06D4A9F1785B525D
http://www.holdfree.com/
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