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HickoryTech and Master Merchant Systems Implemented at Bluegrass Cellular
Jun 12, 2009 (Close-Up Media via COMTEX) --
HickoryTech announced the successful implementation of a multi-vendor billing and point of sale solution for Bluegrass Cellular of Elizabethtown, Ky.
The deployment included HickoryTech's SuiteSolution billing and customer management system and point of sale software provided by Master Merchant Systems. This pre-integrated combination of products is now available to cellular providers nationwide.
"Our strategy was to replace an aging system with an integrated solution provided by vendors known for delivering depth of functionality in their area of expertise," said Keith Carter, director of customer systems at Bluegrass Cellular. "We selected HickoryTech and Master Merchant Systems based on their combined ability to meet our current and projected business needs."
"Cellular and wireline companies have taken note of the strength of SuiteSolution to produce positive results, from efficiently handling customers in the front office to automating processes in the back office, and ultimately improving their bottom line," said Lane Nordquist, president of HickoryTech's Information Solutions Division. "Bluegrass Cellular valued the fact that SuiteSolution has proven itself in this industry as a solid performer."
HickoryTech's SuiteSolution bills for any combination of wireless, wireline or IP products and services. The system is designed to include open interfaces to pass information to third-party products such as point of sale, provisioning, facilities management and work force management. SuiteSolution is a web-based system including modules for customer relationship management, back office management, work flow management, tariff management, message processing, subscriber billing, web care, directory, and carrier access billing. It is available as either a hosted or in-house solution.
In partnership with Master Merchant Systems (MMS) and HickoryTech, Bluegrass Cellular deployed a scalable retail management solution that provides a complete point of sale environment with accurate and refined inventory management.
"This provides carriers and retailers alike with a solution which ensures lower contract rejection though heightened access controls, availability, and security over paper contracts," said Colin Kennedy, product development manager with Master Merchant Systems. "With a full featured point of sale including direct integrations to SuiteSolution, integrated payment processing, Flipswap trade-in program and the scalability to suit even the largest and most demanding customers, we've kept the sales level interface friendly and linear to minimize the training costs associated with system use in the retail environment."
((Comments on this story may be sent to newsdesk@closeupmedia.com))
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