Hexaware Ranks Number One Among the Top Service Providers in Overall Customer Satisfaction in Whitelane's IT Outsourcing Study
MUMBAI, March 14, 2017 /PRNewswire/ --
Hexaware Technologies Limited, a leading global provider of application, infrastructure, BPS and digital services announced that it shares the number one ranking in overall customer satisfaction, in the European IT outsourcing survey conducted by Whitelane Research.
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The annual study evaluated more than 4,600 unique IT outsourcing contracts held by over 1,500 top spending IT organisations in Europe. Hexaware received an overall customer satisfaction score of 79%, which was significantly higher than the average score (70%) for other service providers.
Hexaware has the most satisfied customers in application development, maintenance and testing and has been rated in second place in that category, against traditional service providers. The company is positioned well above industry average on several Key Performance Indices (KPI), as per the study. It holds the top spot for arious KPIs like service delivery quality, good and effective escalation process, reporting quality in a timely and accurate manner, price level on par with the market and contractual flexibility.
The company's ability to offer new innovative technologies and services fetched it a high score of 65 % (the highest being 70%) from an innovation standpoint. From a trustworthiness perspective, Hexaware ranked second, with a customer satisfaction score of 81%.
"We are extremely grateful to our European customers who have placed the highest level of trust and satisfaction in our service offerings," said Amrinder Singh, Senior Vice President Europe Operations, Hexaware Technologies. He further added, "Our top ranking for customer satisfaction is attributed to our 'Executive Attention' to each of our customer engagement, ability to provide large scale transformational solutions, supported by our unique digital and innovation capabilities."
Hexaware has a strong European presence with its offices in UK, Germany, Netherlands and Romania. The company's local presence has helped it to serve some of their top notch customers across these regions.
The IT Outsourcing Study 2016/2017 Europe is a part of Whitelane's annual extensive study on IT outsourcing and IT service providers' performance in 13 countries in Europe. Whitelane Research is an independent organisation uniquely focused on and dedicated to (out) sourcing research and events and is considered the most representative and reliable reports on the outsourcing market.
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