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Gotham Technology Group `Goes Proactive'; Gotham Technology Group, Citrix VAR of the Year, Adopts ProactiveWatch(TM) to Provide Proactive Availability, Performance and Integrity Monitoring Services to Its ClientsATLANTA --(Business Wire)-- May 25, 2006 -- ProactiveWatch, (www.proactivewatch.com) a leading managed services platform used by Citrix VARs to provide continuous proactive support to their customers worldwide, today announced that Gotham Technology Group (www.gothamtg.com) has adopted ProactiveWatch as the foundation technology for its new proactive services offerings. Gotham will be branding these services under the name GothamWatch. Reengineering How VAR Support Is Provided To The VAR's Client Base Like many Citrix VARs, Gotham Technology Group has an extensive client base to whom they provide support and engineering services on a time and materials, block time, and project basis. For many of Gotham's clients, Gotham is their IT department - the client has little to no internal staff and expertise in the many IT disciplines that it takes to keep a business system up and running. For other clients, Gotham is the "expert" who is called in whenever problems arise that are outside of the expertise or capacity of the internal IT staff. Prior to GothamWatch, Gotham never knew about an issue at the client site until the customer called, and then had no automated process to gather the information required to quickly address the problem. "With ProactiveWatch we have a constant visual status of all of our customers, as well as email alerts sent to the appropriate consultants in the field," said Joe Jessen Director of Professional Services for Gotham. "Our clients appreciate the fact that we can take care of problems before they impact their business, while being able to provide them fixed price contracts for this support. These fixed price contracts are in turn a new and profitable source of recurring revenue for Gotham." "When we leave a customer site, everything is working, tested, and documented," remarked Ken Phelan, Chief Technology Officer of Gotham. "Change control is the weakest link and ProactiveWatch helps fix that." "We designed ProactiveWatch from the ground up to both help Citrix VARs provide a higher level of service to their clients, and to be able to create a new recurring revenue stream around these proactive support offerings," said Bernd Harzog, VP Business Development for ProactiveWatch. "Gotham Technology Group is a leader in the highly sophisticated New York IT market, and Citrix's Partner of the Year. We are grateful for and excited by the endorsement represented by Gotham's adoption of ProactiveWatch." About Gotham Technology Group Gotham Technology Group, LLC (www.gothamtg.com) is a leading technology consulting firm based in New York City, Montvale, NJ, and Shelton, CT, with world-class practices in Information Security, Data Access Technologies, Infrastructure and Directory Services, Resource Consolidation, and Application Development. Gotham engages over 300 public and private companies across all its professional service practices, accounting for annual revenue of more than $30M. Gotham's technology solutions include Consulting; Contract and Permanent Technical Staffing; and Technical Training. Gotham supports its professional services with vendor partnerships among the top technology manufacturers. About ProactiveWatch ProactiveWatch is real-time monitoring, diagnostics and reporting solution for Citrix resellers (VARs) who support their small and medium-sized customer environments. ProactiveWatch is the first and only product that combines the advantages of a hosted solution with the flexibility of a software package. VARs can use ProactiveWatch on an "on demand" basis with no contract to sign or up front cost to get started and just a low monthly fee for each monitored server. The back-end application server infrastructure is hosted and serviced by ProactiveWatch while the monitoring agents and diagnostic alarm console are downloaded by the reseller. ProactiveWatch allows the VAR to see all of their customers on "one pane of glass" and includes rich diagnostics when alarm conditions occur. This allows the VAR to respond to issues in a fraction of the time than was previously required. The efficiencies gained from using ProactiveWatch make the VAR's support services more profitable and allow the VAR to build a new recurring revenue stream around these highly responsive services offerings. |
