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Genesys Ushers in New Era of Simplicity for Advanced Customer ServiceDALY CITY, Calif. --(Business Wire)-- Genesys (News - Alert), a leading provider of customer service solutions, today announced its latest breakthrough in advanced customer service technology - Genesys Orchestration. Genesys Orchestration technology combined with the latest Genesys Business Rules application brings powerful customers service capabilities directly into the hands of the enterprise business user, including the ability to control sophisticated customer service strategies at the click of a button. The Genesys Business Rules application empowers line of business managers and customer service executives to directly manage activities within the contact center through an intuitive user interface. Business managers can instantly make changes to customer segmentation and routing strategies, business processes, and workflows that support business goals and customer service - all without the need for lengthy IT change management processes. Key Facts:
"Today's announcement is a breakthrough in that it opens the door to advanced customer service to a much broader set of users and companies - including businesses that have not typically deployed powerful solutions like Genesys," said Merijn te Booij, Vice President of Products and Strategy at Genesys. "As we continue to focus on technology that simplifies and speeds the deployment of advanced solutions, while delivering low TCO, Genesys Orchestration and Business Rules are changing the game in how customer service is managed and by whom within the enterprise." Supporting Resources:
Genesys
Rules System Interface About Genesys: Genesys is the world's leading provider of customer service and contact center software and services - with a 100% focus on customer experience and mission to save the world from bad customer service. With more than 2,000 customers in 80 countries, Genesys is uniquely positioned to help companies bring their people, insights and customer channels together to drive today's new customer conversation. Genesys software directs more than 100 million interactions every day from the contact center to the back office, helping companies deliver fast, simple service and a highly personalized cross-channel customer experience. Genesys software also optimizes processes and the performance of customer-facing employees across the enterprise.
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