Genesys Telecommunications Laboratories acquires Angel.com
Mar 18, 2013 (Datamonitor Financial Deals Tracker via COMTEX) --
Genesys Telecommunications Laboratories, Inc., a provider of customer service and contact center solutions, has acquired Angel.com Incorporated, a provider of cloud-based customer experience (CX) solutions for interactive voice response (IVR) and contact centers, from MicroStrategy, Inc., for approximately $110 million in cash. All the entities are based in the US.
MicroStrategy is a provider of business intelligence, performance management, and dashboard reporting solutions.
Announcement (February 26, 2013):
Genesys has entered into a definitive agreement to acquire Angel.com from MicroStrategy for approximately $110 million in cash.
The transaction is expected to complete in March 2013.
Deal Value (US$ Million) 110
Deal Type Acquisition
Sub-Category Majority Acquisition
Deal Status Completed: 2013-03-18
Target (Company) Angel.com Incorporated
Acquirer (Company) Genesys Telecommunications Laboratories, Inc.
Vendor (Company) MicroStrategy, Inc.
The acquisition will allow Genesys to further expand into the cloud contact center-as-a-service segment.
The transaction will allow Angel to further enhance its ability to drive value and better customer experiences for both its existing and new clients.
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