TMCnet News
Genesys PureConnect Surges Ahead with 100 New LogosSAN FRANCISCO, Jan. 17, 2018 /PRNewswire/ -- Genesys® (www.genesys.com), a global leader in omnichannel customer experience and contact center solutions, has reported that nearly 100 top brands adopted the Genesys PureConnect™ omnichannel engagement offering last year. More than 80 percent of the wins replaced legacy systems from Avaya, Cisco and others to meet their customers' desire for hyper-personalized, always-on digital service across phone, email, chat and text. Today, PureConnect seamlessly connects the customer journey for thousands of companies around the world and countless industries ranging from FORTUNE 500® businesses to mid-sized global enterprises. Newly added logos in 2017 included The Coca-Cola Company and another leading beverage brand, a major financial software vendor, global IT network providers, as well as Abanca and Transat, to name but a few. Also with significant positive growth in the Genesys reseller channel last year, today PureConnect is included in the portfolio offering for some of the industry's top channel brands worldwide including AVDS, Adapt, Avtex, Continuous Technologies International Inc., ConvergeOne, Digital China, E-Contact, Fourth Dimension Systems, GS Neotek, NEC, Sixbell and Spark. In addition, Genesys has significantly increased its investment in PureConnect across the board in research and development (R&D), sales, marketing and customer support in order to consistently exceed expectations. Genesys President Tom Eggemeier commented, "Genesys is building upon PureConnect's 20-year heritage of industry leadership by continuing to anticipate market shifts and respond with innovation that meets customer expectations. Today, by carrying forth this same track-record of proative, ongoing investment, we're taking what was already great and making it even better in the areas of analytics, omnichannel, webification, digital and cloud acceleration." With more than 200 developers focused on PureConnect, the Genesys commitment to R&D has enabled the company to continue to build on its foundation for the future. In 2017 alone, Genesys rapidly added more than 50 new features and enhancements to PureConnect. A few of those key capability enhancements include:
Frost & Sullivan Principal Analyst Nancy Jamison said, "PureConnect continues to be a powerful product with the omnichannel backbone to create satisfying customer journeys. Customizable, simple to administer and with flexible deployment options, it offers an ideal path for companies interested in moving to the cloud, but not quite ready for the public cloud model." To learn more about PureConnect, watch this on-demand webinar to see a live demo. About PureConnect About Genesys ©2018 Genesys Telecommunications Laboratories, Inc. All rights reserved. Genesys is a registered trademark of Genesys. The Genesys logo, Genesys PureCloud, PureConnect, and PureEngage are trademarks of Genesys. All other company names and logos may be registered trademarks or trademarks of their respective companies. Contacts: Rachel Faulkner Lisa Hawes
View original content with multimedia:http://www.prnewswire.com/news-releases/genesys-pureconnect-surges-ahead-with-100-new-logos-300583680.html SOURCE Genesys |