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Genesys Issues 'Call for Entries' for Annual Customer Innovation Awards
(Market Wire Via Acquire Media NewsEdge) SAN FRANCISCO, CA -- (MARKET WIRE) -- 11/18/09 --
Genesys Telecommunications Laboratories,
an Alcatel-Lucent company (Euronext Paris: ALU) (NYSE: ALU), is now
accepting nominations for the fifth annual Customer Innovation Awards, a
program designed to recognize the world's most innovative customer service
organizations. Judged annually by more than 20 top industry analysts who
closely follow the customer service industry, the Genesys Customer
Innovation Awards are one of the most significant global assessments of
state-of-the-art advancements among organizations providing rich customer
interactions and taking an integrated approach to service customers.
Nominations for the Customer Innovation Awards will be accepted from any
organization, government agency, or educational institution until Dec. 9.
"Customer service continues to be a top priority for companies. The Genesys
Customer Innovation Awards has become an excellent showcase of
organizations that treat their contact centers as strategic opportunities,
linking customer service improvements to overall business success.
Customers, partners and employees alike look forward to the customer
service-related lessons learned when these innovative companies are
showcased at our annual G-Force events," said Nicolas DeKouchkovsky,
president, Genesys. "Differentiating on service is how enterprises can
retain customers in today's challenging business climate."
Customer Innovation Awards 'Call for Entries'
Each nominee is required to email a short application to
press@genesyslab.com. Entries must be received by Dec. 9.
Starting Dec. 10 and until the end of the month, Genesys will review each
application to determine how closely each nominated organization has come
to delivering excellent customer service through the innovative use of
technology. A short list of candidates will be contacted to discuss the
next steps in the judging process.
A group of eight finalists will be invited to present their customer
innovation stories in-person to an independent panel of judges in San
Francisco and Europe. These events will take place during the first quarter
of 2010. The independent judging panels will include analysts from firms
such as Ovum, Forrester, Yankee Group, Opus Research, COMMFusion,
McGee-Smith Analytics and Frost & Sullivan.
All finalist companies will be honored in 2010 at a Genesys G-Force user
conference, special regional events, and via press releases or similar
announcements.
How to Apply
To nominate an organization for the 2010 Genesys Customer Innovation
Awards, simply submit a 250-500 word summary outlining how excellent
customer service is being delivered through the innovative use of
technology in highly dynamic environments, and answer these three
questions:
1. How has the organization improved the overall customer experience?
2. How has the organization used technology innovatively to streamline
and optimize customer service?
3. How has the organization used technology to leverage contact centers
and customer service more strategically?
All nominations should be sent to: press@genesyslab.com
About Genesys Telecommunications Laboratories, Inc.
Genesys is the leading provider of software to manage customer interactions
over the phone, Web and mobile devices. The Genesys software suite connects
customers with the right resources -- self-service, assisted-service and
proactive outreach -- to fulfill customer requests, optimize customer care
goals and efficiently use resources. Genesys software directs more than 100
million customer interactions every day for 4,000 companies and government
agencies in 80 countries. These companies and agencies can leverage their
entire organization, from the contact center to the back office, to
dynamically engage with their customers. As a result, Genesys stops
customer frustration, drives efficiency and accelerates business
innovation. For more information, go to www.genesyslab.com.
About Alcatel-Lucent
Alcatel-Lucent (Euronext Paris: ALU) (NYSE: ALU) is the trusted partner of
service providers, enterprises and governments worldwide, providing
solutions to deliver voice, data and video communication services to
end-users. A leader in fixed, mobile and converged broadband networking, IP
technologies, applications and services, Alcatel-Lucent leverages the
unrivalled technical and scientific expertise of Bell Labs, one of the
largest innovation powerhouses in the communications industry. With
operations in more than 130 countries and the most experienced global
services organization in the industry, Alcatel-Lucent is a local partner
with a global reach. Alcatel-Lucent achieved revenues of Euro 16.98 billion
in 2008 and is incorporated in France, with executive offices located in
Paris. For more information, visit Alcatel-Lucent on the Internet:
http://www.alcatel-lucent.com
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Media Contact:
David Radoff
Genesys
+1 650.466.1078
dradoff@genesyslab.com
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