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Genesys Goes Live with Genesys Cloud - the Industry's Broadest Portfolio of Cloud Solutions for Customer EngagementDALY CITY, Calif. --(Business Wire)-- Genesys (News - Alert), a leading provider of customer engagement and contact center solutions, today launched Genesys Cloud - a new comprehensive portfolio of cloud solutions for contact centers and customer engagement. Genesys Cloud addresses the unique customer engagement needs of companies of all sizes - from small and mid-sized businesses requiring simplicity and speed to large enterprises requiring highly scalable and customized environments. Genesys Cloud consists of two offers: the newly available Platform On-Demand, which delivers the full capabilities of the Genesys platform from the cloud; and Solutions On-Demand, which delivers the recently acquired Angel cloud solutions for smaller contact centers and interactive voice response (IVR) for self-service. News Facts:
"Today's announcement signals a major disruption in the market for cloud-based contact center solutions," said Paul Segre (News - Alert), President and CEO, Genesys. "Through exciting acquisitions and internal innovation, Genesys has aggressively expanded its range of cloud solutions to ensure companies of all sizes can take advantage of world-class customer engagement combined with the benefits of rapid deployment and ease of use enabled by the cloud." "Genesys Cloud Platform On-Demand is a critical new addition to our portfolio of cloud offerings, adding to our well established Solutions On-Demand business, as well as our long-standing business with cloud partners worldwide," said David Rennyson, EVP and General Manager, Genesys Cloud Solutions. "With this addition, Genesys offers the industry's broadest choice of cloud solutions for contact centers and customer engagement, enabling companies to deliver an optimized customer experience via the delivery model of their choice." "Genesys now offers its industry leading solution in the cloud, on-premise or through a combination of the two," said Brendan Read, Industry Analyst with Frost & Sullivan (News - Alert). "This unprecedented choice of deployment options is unique to the market, allowing companies to take advantage of advanced contact center solutions, regardless of the deployment model they choose." "IDC (News - Alert) sees a clear need amongst enterprises for cloud solutions that offer the flexibility, scalability and speed of deployment needed in today's marketplace," said Jason Andersson, Program Director with IDC Europe. "With its newly expanded range of cloud offerings, in addition to its long-standing business with its cloud partners, a broader range of users and companies can now take advantage of contact center and customer engagement solutions from Genesys." Supporting Resources For more information, visit: http://www.genesyslab.com/products/cloud.aspx. To attend an upcoming webinar on Genesys Cloud click here: Join webinar. About Genesys Genesys is a leading provider of customer engagement and contact center solutions. With more than 3,000 customers in 80 countries, Genesys orchestrates more than 100 million customer interactions every day across the contact center and back office, helping companies deliver fast and optimal levels of customer service with a highly personalized cross-channel customer experience. Genesys also prioritizes the flow of work to back office personnel resulting from any customer interaction, internal workflow or business application, optimizing the performance and satisfaction of customer-facing employees across the enterprise.
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