|[June 12, 2013]
Genesys Goes Live with Genesys Cloud - the Industry's Broadest Portfolio of Cloud Solutions for Customer Engagement
DALY CITY, Calif. --(Business Wire)--
Genesys (News - Alert), a leading provider of customer engagement and contact center
solutions, today launched Genesys Cloud - a new comprehensive portfolio
of cloud solutions for contact centers and customer engagement. Genesys
Cloud addresses the unique customer engagement needs of companies of all
sizes - from small and mid-sized businesses requiring simplicity and
speed to large enterprises requiring highly scalable and customized
Genesys Cloud consists of two offers: the newly available Platform
On-Demand, which delivers the full capabilities of the Genesys platform
from the cloud; and Solutions On-Demand, which delivers the recently
acquired Angel cloud solutions for smaller contact centers and
interactive voice response (IVR) for self-service.
The new Genesys Cloud Platform On-Demand provides a highly scalable
set of solutions that enable companies to quickly implement
world-class customer engagement solutions from Genesys. Platform
On-Demand supports an unlimited number of users with flexible
deployment scenarios, including a cloud-only model and a hybrid cloud
model, which can blend on-premise and cloud-based solutions. The
hybrid model provides the flexibility to integrate with existing
on-premise Genesys-only or multi-vendor environments, allowing
customers to migrate to the cloud at their own pace.
Genesys Cloud Platform On-Demand delivers sophisticated voice contact
centers, advanced self-service, proactive communications, speech
analytics, workforce management, and multi-channel support for email,
chat and mobile. Both new and existing Genesys customers can add cloud
solutions as their needs change and evolve. Genesys Platform On-Demand
is fully managed by Genesys and supported by a robust, secure, and
scalable platform that is proven and in place on-premise at over 2,200
Genesys Cloud Solutions On-Demand is based on the Angel contact center
and IVR self-service solutions, and typically support up to 150 agents
with unlimited IVR ports. Designed for rapid deployment with
easy-to-use point and click configuration, Genesys Cloud Solutions
On-Demand enables business or departmental users to get up and running
quickly. It also provide advanced business intelligence and analytics
to optimize the customer experience, and includes a wide range of
industry solutions for Financial Services, Healthcare, High
Technology, Media and Entertainment, Pharmaceutical, Retail,
Telecommunications, Travel and Hospitality, and Utilities companies.
Today, Genesys Cloud Solutions On-Demand serves more than 800
Genesys Cloud Platform On-Demand is available immediately in both the
United States (US) and United Kingdom markets. Genesys Solutions
On-Demand is available in the US market. Genesys will roll out support
for additional geographies in future releases.
Genesys solutions from the cloud are also available through a global
partner ecosystem, which provides a range of cloud-based offerings
built on the Genesys platform. Today, this includes 29 partners,
serving more than 1,100 customers worldwide.
"Today's announcement signals a major disruption in the market for
cloud-based contact center solutions," said Paul Segre (News - Alert), President and
CEO, Genesys. "Through exciting acquisitions and internal innovation,
Genesys has aggressively expanded its range of cloud solutions to ensure
companies of all sizes can take advantage of world-class customer
engagement combined with the benefits of rapid deployment and ease of
use enabled by the cloud."
"Genesys Cloud Platform On-Demand is a critical new addition to our
portfolio of cloud offerings, adding to our well established Solutions
On-Demand business, as well as our long-standing business with cloud
partners worldwide," said David Rennyson, EVP and General Manager,
Genesys Cloud Solutions. "With this addition, Genesys offers the
industry's broadest choice of cloud solutions for contact centers and
customer engagement, enabling companies to deliver an optimized customer
experience via the delivery model of their choice."
"Genesys now offers its industry leading solution in the cloud,
on-premise or through a combination of the two," said Brendan Read,
Industry Analyst with Frost & Sullivan (News - Alert). "This unprecedented choice of
deployment options is unique to the market, allowing companies to take
advantage of advanced contact center solutions, regardless of the
deployment model they choose."
"IDC (News - Alert) sees a clear need amongst enterprises for cloud solutions that
offer the flexibility, scalability and speed of deployment needed in
today's marketplace," said Jason Andersson, Program Director with IDC
Europe. "With its newly expanded range of cloud offerings, in addition
to its long-standing business with its cloud partners, a broader range
of users and companies can now take advantage of contact center and
customer engagement solutions from Genesys."
For more information, visit: http://www.genesyslab.com/products/cloud.aspx.
To attend an upcoming webinar on Genesys Cloud click here: Join
Genesys is a leading provider of customer engagement and contact center
solutions. With more than 3,000 customers in 80 countries, Genesys
orchestrates more than 100 million customer interactions every day
across the contact center and back office, helping companies deliver
fast and optimal levels of customer service with a highly personalized
cross-channel customer experience. Genesys also prioritizes the flow of
work to back office personnel resulting from any customer interaction,
internal workflow or business application, optimizing the performance
and satisfaction of customer-facing employees across the enterprise.
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