[February 03, 2015] |
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Genesys Delivers Record Revenue In 2014
Genesys (News - Alert) (www.genesys.com),
a leading provider of customer experience and contact center solutions,
today announced record performance for 2014 with revenue of $850
million, a 15% increase over 2013. Sales were propelled by strong demand
for the company's comprehensive set of cloud offerings, which grew by
over 100%. Cloud sales of the award-winning Genesys Customer
Experience Platform grew by over 200% across the Premier,
Business
and Enterprise
editions.
"Last year, we successfully executed our strategy to bring the power of
Genesys to new markets - which resulted in strong growth in new customer
revenue and high demand for our cloud solutions," said Paul Segre (News - Alert),
President and CEO of Genesys. "We enter 2015 with a focus on enabling
organizations of all sizes to make the customer experience they deliver
a strategic differentiator across their marketing, sales, and customer
service departments."
The company received industry-wide recognition and awards for both
technology innovation and customer experience leadership throughout
2014. Genesys was also named one of the Top
50 Best Places to Work in 2015 by Glassdoor, noting the company's
unique culture and employee-driven values.
Additional 2014 Highlights:
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Genesys unveiled a user experience redesign
of the Customer Experience Platform introducing a new user interface
paradigm for the industry. The new interfaces were built to deliver a
role-based and intuitive business user experience that remains
consistent across the Genesys platform. The interface leverages
responsive design and is available on virtually any device including
PCs and notebooks, tablets, mobile and wearable devices.
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Genesys ntroduced Genesys
Guru, a new portfolio of cloud-based expert services that
identify, analyze and optimize business processes and workforce gaps
to drive better business outcomes for customer experience, cost
effectiveness, regulatory compliance, and time to value of technology
deployment initiatives.
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Gartner (News - Alert) once again positioned Genesys as a leader in its Magic
Quadrant for Contact Center Infrastructure, identifying the
company as having the most complete vision for the fourth consecutive
year, and its sixth consecutive year in the leader category. Genesys
was also positioned as a challenger in the Gartner Magic Quadrant for
WFO for the second year in a row, and received a strong positive
rating (the highest possible score) in the Gartner MarketScope
for IVR Systems and Enterprise Voice Portals.
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Genesys was recognized by Frost & Sullivan (News - Alert) with the 2014
North American Frost & Sullivan Company of the Year Award for Cloud
Customer Contact Solutions and received the 2014
Technology Innovation Award for Contact Centers from Ventana
Research. Genesys President and CEO Paul Segre was also recognized and
named as a "Finalist" for the prestigious Ernst
& Young Entrepreneur Of The Year Award.
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Genesys partnered with IBM
to develop a learning system that combines the IBM (News - Alert) Watson Engagement
Advisor with the Genesys Customer Experience Platform to transform how
organizations worldwide engage with consumers across multiple
touchpoints and channels of communication. The joint natural language
solution enables businesses to better serve customers in self-service
applications while also benefitting contact centers by learning,
adapting and understanding market and organizational data quickly and
easily.
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Genesys formed an alliance with Zendesk
to integrate the Genesys cloud contact center solution with the
Zendesk customer service platform. The Genesys and Zendesk integration
significantly enhances the ability of companies to manage their
customer support channels seamlessly in a single user experience.
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The cloud availability of the Genesys Customer Experience Platform was
expanded to the United Kingdom, Ireland, Australia and Canada,
a strategic move that gives organizations based outside the U.S. a
comprehensive set of cloud solutions to rapidly innovate their
customer experience through self-service and contact center solutions.
Additionally, Genesys expanded the cloud availability of its Proactive
Customer Communications and Mobile
Marketing solutions worldwide.
About Genesys
Genesys is the market leader in multi-channel customer experience (CX)
and contact center solutions in the cloud and on-premises. We help
brands of all sizes make great CX great business. The Genesys Customer
Experience Platform powers optimal customer journeys consistently across
all touchpoints, channels and interactions to turn customers into brand
advocates. Genesys is trusted by over 4,500 customers in 80 countries to
orchestrate more than 100 million digital and voice interactions each
day. Visit us at www.genesys.com
or call us at +1.888.436.3797. A controlling interest in Genesys is held
by the Permira Funds (www.permira.com)
with participation from Technology Crossover Ventures (www.tcv.com).
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