|
Garlands announces its Employees of the Year
Garlands Call Centres is pleased to announce its 2007 Employees of the Year. They are:
- Hartlepool Marina location: WINNER - Claire Dobson, a Company Trainer on the Vodafone (News - Alert) client account. The Garlands’ judges singled out Claire for the superb quality of her work and the dedication she has shown to the business over many years. They said “the quality of her work is always exemplary and she has been personally responsible for ensuring hundreds of new Garlands’ agents have made a successful start; setting them up for future success with the company.”
- Middlesbrough location: WINNER - Paul Regan, a Customer Service Representative on the Orange client account. Paul was described by the judges as a “model CSR (News - Alert), producing steady and reliable work - and always willing to help out in other areas - such as assisting with recruitment interviews. His positive attitude comes through in all his dealings with customers, and his influence on the department is clear for all to see”.
- Stockton location: WINNER - Ellen Button, a Team Manager on the Vodafone client account. Ellen was described by the judges as “hardworking, committed and approachable - an inspiration to all around her. Ellen frequently volunteers when extra people are required at short notice; and is respected both by her colleagues and peers.”
“At Garlands, we believe in people-focused service - and in Claire, Paul and Ellen we have three people who excel at their jobs, supporting their colleagues to the full and delivering fantastic service to customers” said Chey Garland, Chief Executive of Garlands Call Centres. “I’d like to personally congratulate them on their achievements in 2007. They are fully deserving of their Employee of the Year awards.”
About Garlands
Garlands is a leading UK provider of outsourced customer contact services via phone, email and the Web.
Garlands' services range from customer service to outbound customer acquisition, debt collection, customer retention, technical assistance, cross-selling, upselling, staff accounts, activations, credit management, customer registrations, customer lifecycle management and many other back office functions.
Garlands believes that people are the key to delivering superb customer service. It provides comprehensive and innovative programmes with a holistic focus to develop the skills of its staff - programmes that extend beyond the call centre and into the local community.
The company owns eight prestigious contact centres, three in Hartlepool Marina, one in Middlesbrough town centre, three at Garlands' Contact Centre Village in Stockton, and one in South Shields.
In December 2006, Garlands was named the UK's second largest inbound contact centre agency by sales turnover in the 2006 Precision Marketing Contact Centre League Tables. In 2007, Garlands won the 'Orange Best Use of Technology in Business' award at the National Business Awards, North East finals; and was named Outsource Contact Centre Provider of the Year at the National Outsourcing Awards.
For further media information, please contact:
Michael Gray
Garlands Call Centres
Tel: +44 (0)20 8744 9168
Email: michael.gray@cjgarland.com
[ Back To TMCnet.com's Homepage ]
|
TMCnet LOGIN
Webinars
