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Frost & Sullivan Award Highlights Momentum for Genesys Cloud OfferingsDALY CITY, Calif. --(Business Wire)-- Genesys (News - Alert) (www.genesys.com), a leading provider of customer experience and contact center solutions, has been awarded the 2014 North American Frost & Sullivan (News - Alert) Company of the Year Award for Cloud Customer Contact Solutions. In less than a year, the company has nearly doubled recurring revenues from the cloud, now representing almost 40 percent of total company revenues. This rapid growth is the result of an aggressive cloud business strategy that Genesys has executed to become the market-leading cloud contact center provider. Key highlights include:
Customers Pick Cloud Solutions from Genesys This award comes on the heels of several successful cloud deployments and selections by organizations including Airbnb, AstraZeneca, GameStop, Maximus, Outrigger, Red Hat (News - Alert), VIP PetCare, ZoomSystems and the world's leading apparel and footwear brand. Cloud solutions from Genesys have been proven to increase call center efficiency and decrease costs across verticals such as government, banking, retail, hospitality, pharmaceuticals and transportation. What Customers are Saying About Genesys Cloud-Based Solutions
John DiBrango, Channel Management and Governance Director,
AstraZeneca Pharmaceuticals
Lee Congdon, CIO, Red Hat
Michael Shaw, Vice President of Operations, ZoomSystems Genesys drew top scores from Frost & Sullivan in four of the five categories, scoring 9.2 out of a possible 10 overall. Based on the breadth of options Genesys offers, customers can select from cloud, on-premise or a hybrid approach, with each option flexible enough to scale for small, mid-sized or large contact centers. The report can be accessed here. For more information about Genesys cloud solutions, please visit www.genesys.com/solutions/cloud. For more on customer interactions from the Cloud, please join Frost & Sullivan and Genesys for an eBroadcast on September 24, 2014 at 2 p.m. Eastern time. Register here. About Genesys Genesys is the market leader in multi-channel customer experience (CX) and contact center solutions in the cloud and on-premises. We help brands of all sizes make great CX great business. The Genesys Customer Experience Platform powers optimal customer journeys consistently across all touchpoints, channels and interactions to turn customers into brand advocates. Genesys is trusted by over 4,500 customers in 80 countries to orchestrate more than 100 million digital and voice interactions each day. Visit us at www.genesys.com or call us at +1.888.436.3797.
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