[February 21, 2007]

Fonality Breaks Price Barriers, Making Call Centers Affordable for Small Business

LOS ANGELES --(Business Wire)-- Fonality(R), the leader in open source IP telephony, today announced Version 3.5 of PBXtra(TM) Call Center Edition, a full-featured call center for small-to-medium size businesses that supports agents working on premise, at home or from any remote location. With this version of PBXtra Call Center it does not matter where agents are located because they can now seamlessly participate in their company phone system and receive distributed queue calls in the office, at home, in a hotel on a PC-based softphone or even from their car on a mobile phone. Designed for companies with two to 200 agents, PBXtra Call Center includes feature-rich call center capabilities such as branch office agent sharing, on-the-fly recording, barging, monitoring, text whisper/coach, web and phone agent log-in, real-time and historical graphical queues and agent presence management.

"When people hear 'call center' they think about thousands of agents in an off-shore facility. No longer," said Fonality CEO, Chris Lyman. "Fonality has built a call center that mimics the 'work anywhere' functionality of the virtual call center, yet has the enterprise feature set of a premise call center, and it is at ridiculously low priced point."

New in PBXtra Call Center, is the ability to manage call queues and agents across multiple branch offices as well as support for home-based workers and agents on cell phones. New web-based reporting capabilities deliver graphically-rich, historical ACD reports and real-time visibility into the health of call queues. PBXtra Call Center is also available with HUD(R) Agent, a universal contact management application that provides agent presence management, whether that agent is in the office or telecommuting. In addition, supervisors can barge, record or monitor calls in real-time even if they are located in a different country than the agent they are managing.

Fonality is a recognized leader in bringing a wide range of open source solutions to the market. PBXtra includes a modified version of the open source IP-PBX platform Asterisk(R) that Fonality has hardened for reliability and layered with feature-rich applications. Fonality's business phone systems deliver more functionality with significantly improved ease-of-use at 40 percent to 80 percent of the cost of comparable systems from larger companies. Out of the box, PBXtra Standard, PBXtra Professional and PBXtra Call Center support VoIP calling, advanced auto-attendant features, telecommuters, branch offices, drag-and-drop call control, conferencing and intra-office intercom, as well as a host of other advanced features. Fonality provides 24x7 technical support, and its patent-pending hybrid-hosted architecture ensures reliability by allowing real-time monitoring and remote system management.

PBXtra Call Center is available immediately direct from Fonality or through a Fonality reseller. Pricing is $2,995 for unlimited seat licenses. For more information about Fonality products or becoming a Fonality reseller, visit www.fonality.com.

About Fonality

Fonality, www.fonality.com, is a leader in open source, Asterisk-based IP telephony systems. PBXtra, Fonality's award winning IP-PBX product line for small and medium businesses, includes a modified version of the popular open source Asterisk code base. Fonality has modified Asterisk to add reliability, stability and enterprise-class features, and is the world's largest commercial Asterisk-based deployment. PBXtra uses Fonality's patent pending architecture to deliver all the advanced features of an enterprise-class phone system and call center at 40 percent to 80 percent less than traditional offerings, and is deployed at more than 1,600 around the world. Fonality's trixbox, www.trixbox.org, the world's largest and fastest growing community of users of Asterisk-based software, with an average of 75,000 downloads a month, provides a free, easy to install Asterisk-based VoIP phone system.

Fonality, HUD and trixbox are registered trademarks and PBXtra is a trademark of Fonality. Asterisk is a registered trademark of Digium, Inc. Fonality and PBXtra are not affiliated with, nor endorsed by, Digium Inc.

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