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Finalists Announced for Excellence in Contact Center Industry
[May 06, 2015]

Finalists Announced for Excellence in Contact Center Industry


NEW YORK, May 6, 2015 /PRNewswire/ -- Las Vegas (June 15-19, 2015) -- The 16th Annual Call Center Week is proud to announce the finalists for the prestigious Call Center Week Excellence Awards. The awards honor and recognize the most innovative contact center solutions and executives in 13 industry categories. The winners will be announced during the Awards Evening Gala, which will be held during the Call Center Week Excellence Awards Gala from 6 p.m.9 p.m. on Tuesday, June 16th, at The Mirage, Las Vegas.

Join us at the CCW Excellence Awards Gala on Tuesday, June 16th at The Mirage in Las Vegas. #CCWAwards #CallCenterWeek

"It's very exciting to be announcing the finalists for their exceptional work in the industry," said Lisa Schulman, Executive Program Director of IQPC's Call Center Week. "We received a record breaking number of applications this year and the CCW team is looking forward to the awards gala this June."

The finalists, recognized for their superior thinking, creativity and execution within the call center industry, are listed below alphabetically and by category:






BEST IN CLASS CALL CENTER (200+ Seats)

BEST CONTACT CENTER CULTURE

Dish

Crisis Response Network

NYC311

PGi

UPMC Health Plan

UPMC Health Plan



BEST IN CLASS CALL CENTER (UNDER 99 Seats)

BEST SUPERVISOR OF THE YEAR

Allegion

Amanda Brown, Genesco

Crisis Network

Rhonda Grant, TG

Hootsuite



BEST CONTACT CENTER (100-199 Seats)

BEST TRAINING & DEVELOPMENT PROGRAM

ACCO Brands

Discover Financial Services

Benefitfocus

ISN

ISN

MTM



BEST CONTACT CENTER LEADER OF THE YEAR

BEST USE OF VOICE OF THE CUSTOMER

Gratia Carver, Allegion

Discover Financial Services

Mary Beth Jenkins, UPMC Health Plan

Guidewell Connect

George Larribas, Wells Fargo

Starwood Hotel



BEST MARKETING TEAM THAT SUPPORTS CUSTOMER SERVICE

BEST NEW TECHNOLOGY

Blinds.com

Convergent

Discover Financial Services

Kodak Alaris

UPMC Health Plan

Iopex



BEST IT TEAM FOR DRIVING CUSTOMER CENTRICITY & TECHNOLOGY INNOVATION


Center Point Energy


Discover Bank


Discover Financial Services




BEST OUTSOURCED PROVIDER


Convergys


Knoah Solutions, Inc.


TeleTech




BEST TECHNOLOGY SOLUTION PROVIDER


CallMiner


Fonolo


IntelliResponse


The finalists will be available for a meet & greet in the Call Center Week Expo Hall. Call Center Week provides free expo passes for expo hall only entry on Wednesday, June 17th and Thursday, June 18th. Register for a free expo pass.

Register today to attend the 16th Annual Call Center Week and network with more than 2,000 customer care professionals and 200+ top technology solution providers. To register, please visit www.callcenterweek.com, call 1-800-882-8684 or email [email protected]. For more information, download the agenda.

About IQPC:
IQPC produces 1,500 global events that are custom-tailored to the unique needs of business executives. Founded in 1973, IQPC leverages an office network that spans six continents and a wealth of intellectual capital to provide an unparalleled portfolio of conferences and seminars. For more information, please visit www.iqpc.com 

Contact:
Gahwui Kim
Jr. Divisional Marketing Director
IQPC
646-502-3266
[email protected]

Photo - http://photos.prnewswire.com/prnh/20150506/214225

To view the original version on PR Newswire, visit:http://www.prnewswire.com/news-releases/finalists-announced-for-excellence-in-contact-center-industry-300078677.html

SOURCE IQPC


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