[March 22, 2012]

FieldSolutions Launches New Era in Quality and Cost-Controlled Sourcing of Technology Field Service Independent Contractors

FieldSolutions, North America's premier independent field service technician resource provider, announces major platform enhancements ushering in a new era of unfettered and intensive data and credential searching and vetting tools. The new features and updates take effect immediately and solidify FieldSolutions' continued position as the only field service technician resource to provide unrestricted direct-to-technician access in which clients can search for applicable independent contractors through a specialized find-and-filter process and engage with them through an invitation-to-apply approach. Now with the launch of new breakthroughs within the entirely new Technician Profile including: FS-LogBook™, Comments and "Likes", and FS-Tags™ credentials, FieldSolutions clients can review more technician preference data, work experience, cost and quality credentialing data than ever before available.

FieldSolutions' CEO Mac Lewis comments, "Our new field technician sourcing tools and our new Technician Profile which includes: vetted credentials, detailed work histories, and dynamic comments, add to the unique control capabilities only available with FieldSolutions and only possible in a direct-to-technician open partnership environment. We believe we have built upon our current leadership position in enabling quality performance, and provide the only way to get world-class service level agreement (SLA) performance when utilizing independent contractors in the outsourced field service industry. These new features, complemented by our clients' ability to communicate directly with techs while mobile, customize their credentials, and integrate e-learning tools, will bring about substantially better quality results."

Breakthrough New FieldSolutions Technician Profile
The new FieldSolutions Technician Profile changes the rules of engagement in selecting a capable, qualifid and experienced technician for field service assignments. New tools such as FS LogBook™, FS-Tags™ and profile Comments and "Likes" provide never before available information for technician selection, quality assurance, technology knowledge and cost control:

• FS-LogBook™ redefines cost savings and experience credentials and eliminates the guesswork from technician selection. The only field service resource provider to offer complete visibility to a technician's entire past work order history, FieldSolutions' technician profile now includes a listing of every work order ever run by that technician for all clients, the technology served, the compensation to the technician, and the client satisfaction rating for that specific event. With these benefits, FieldSolutions reduces service coordinators' guesswork about their technicians' actual knowledge and pay levels for that specific type of work, better ensuring that they have the right person for the job at the right price.
• FS-Tags™ serve as easy-to-spot new labels for unprecedented clarity of public credentials. With other FS-Tags expected to be added over time, initial tags - represented as image icons - include an Authorized to Work in the United States (I-9 verified) tag (News - Alert), Dell MRA level comprehensive background check tag, DeVry intern and graduate tags, plus both basic and comprehensive background check indicators. FS-Tags now also indicate when user credentials may have lapsed beyond expiration dates, further reducing client certification risk.
• Tech Profile Comments and "Likes" represent a new way for clients to learn from past experiences. All clients are now invited to add notes to a tech's individual profile, either public (viewable to all FieldSolutions users), company-wide (for viewing by users within the commenter's own company only), or private (notes to self). The new changes transcend simple numerical ratings, giving coordinators more detailed and meaningful insight into each tech's performance.

The New FieldSolutions Find Techs Search Tool
The new real-time Find Techs search tool provides instant viewing of FieldSolutions' entire 27,000+ technician universe at no cost to the client. Now filter agents can be selected across more than 115 generally available categories plus client private selections, enabling users to see the constantly refined technician list along with their credentials and contact information. FieldSolutions continues to be the only technician resource that presents the entire relevant technician list and all credentials and contact information at no cost even before a work order is created, ensuring industry leading on-time and quality performance. The more powerful search tools are unparalleled in speed and ease-of-use, and clients don't encounter additional cost barriers to work around in their work orders.

About FieldSolutions, Inc.
FieldSolutions provides field service technicians to large technology services companies throughout North America. Its combination of online self-service commerce engine and full service resource management services allows clients a seamless variable service model unavailable anywhere else. FieldSolutions' 'direct-to-tech' network of more than 27,000 independent contractors offers comprehensive, low-cost services for global technology and service companies including electronics manufacturers, resellers and service providers from all areas of the U.S., Canada and Mexico.

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