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Fathom Voice Introduces Fathom Startup; Gives Free Year of Business Communications Service to Growing CompaniesFathom Voice, a leading provider of cloud-based contact center software, today announced the release of Fathom Startup. This unique program is aimed at helping startups better manage external communications at an early stage, which aids in scaling their customer experience during periods of high growth. Fathom Voice has made its entire global platform, including Connect, Customer Care, Sales Accelerator and its Developer Platform available for free to qualified startup companies accepted into the program. "We pride ourselves on the ability to give back to the entrepreneurial community through the difficult, costly lessons we have learned while growing our own company," said Fathom Voice CEO Cameron Weeks. "This program provides high-growth companies the opportunity to have a well-rounded communications solution so they can focus on expanding their business." The Fathom Startup program includes the entire Fathom Voice product suite free of charge to qualifying startups for one full year. In addition, startups also receive one-on-one coaching for customer service best practices, support from Fathom's Cisco (News - Alert) certified technology team and 24/7 technical support at no cost to the startup. This first-of-its-kind prgram offers a complete package to help promising startups deliver exceptional customer service. "One of the early lessons our founding team learned when we started Fathom Voice was that relying on our cell phones as the core method of communication for our company was a recipe for disaster," said EVP of Product and Infrastructure Bracken Fields. "We found that as the company grew and our roles shifted, it was difficult to update the numbers people had associated with our company, as well as maintain a professional external appearance when a customer of prospect was trying to reach us by phone. We hope to alleviate these growing pains for young businesses that are accepted into the Fathom Startup program." To learn more about Fathom Startup and to apply, visit http://fathomvoice.com/startup/ and fill out the application form. Eligible startups should have under 30 employees and under $3 million in revenue. An internal selection committee will carefully review each application and applicants are notified within two weeks if they qualify. ABOUT FATHOM VOICE Fathom Voice offers a cloud-based call center solution that enables customer service teams to improve customer interactions, increase agent efficiency and deliver an omni-channel customer experience. Fathom Voice hosts its own telephony infrastructure within its global cloud platform and boasts a 99.999% SLA for its thousands of customers. With Fathom Voice, companies can have a call center fully functioning in minutes with features such as skills-based routing, integrated SMS/MMS, visual IVR and robust reporting tools. In addition to substantial cost savings, Fathom Voice offers a robust suite of communication solutions for the entire company.
View source version on businesswire.com: http://www.businesswire.com/news/home/20160121005771/en/ |
