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Fastest Growing Call Center Market in the World Adopts Altitude Software
Lisbon, Portugal, October 10th, 2006 � Altitude Software, a leading independent contact centre solutions vendor, announced today that Altitude Software solutions are in use by the top five call center outsourcing companies in Brazil (according to industry site callcenter.inf.br) by revenue and agent positions.
A recent report by market research firm e-consulting, found a 30% revenue growth in 2005, to 1, 7 Billion euros, in the Call Center Outsourcing industry, one of the highest growth industries in Brazil. Also a recent report by leading market reserach firm Datamonitor names Brazil as the fastest growing call center market in the world.
In Brazil since 1993, Altitude Software solutions are now in use by the majority of the top 10 call center outsourcing companies in Brazil (according to industry site callcenter.inf.br) by revenue and agent positions, including companies such as Contax, CSU, Dedic, Teleperformance. TMKT and Voxline. Altitude Software has an outstanding record in supplying contact centre service providers with specialised products and proven methodologies designed to drive a sound return on investment.
Altitude Software innovative business models enable contact center outsourcers to deliver the highest quality service to their customers without locking up business capital. Capital investment is brought in line with revenues. Control and reliability issues are non-existent because solutions remain installed on customer�s facilities. The flexibility and infra-structure independence of the Altitude uCI technology means that, as customers grow, the Altitude solution will grow with them.
Altitude Software Wins Top Brazilian Customer Service Award With 100% Customer Satisfaction
Altitude Software won the 7th edition of �Consumidor Moderno� Magazine Customer Service Excellence Award in the �Customer Service Software Solution� and the �Predictive Dialling Solution� categories. �For the first time in the Award�s history, an Award Winner reached 100% satisfaction in customers interviewed as part of the Award research process� said Roberto Meir, Publisher at Padrão Editorial.
The Awards aim to identify and help generalize customer service best practices in Brazil, through recognition of the companies with the best customer service. The Awards are the result of intensive field research by GKF Indicator consultancy. Elaine Ferreira, Altitude Software Vice President for Latin America underlined Altitude Software�s growing investment in customer support, training and innovative business models. �In the end�, she remarked, �It is all about the team striving each and every day to provide customers with the best support�
The Altitude uCI is a suite of customer interaction management solutions for customer service; help desks; collections; order desks; proactive marketing, sales and service; and business process management. A solution with the broadest coverage, Altitude uCI supports both open and proprietary VoIP solutions, leveraging the detailed know-how of the contact centre operational aspects, from agent coaching to IT management. The continuous bet on innovation, brought all Altitude uCI features to new VoIP platforms, and adds support for new media like SIP, MMS and 3G Video.
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